Liyang County empowers the standardization and convenientization of the government service system with digital means

Since the beginning of this year, Liyang County has actively implemented the "Guidance Opinions of the State Council on Accelerating the Standardization and Standardization of Government Services" and "Guiding Opinions on Strengthening the Construction of Digital Government" and the Tenth National Deepening of the "Drive Management Service" reform TV telephone conference. With artificial intelligence, big data, blockchain, cloud computing, the Internet of Things, 5G technology and other digital technologies as the means, comprehensively promote the reconstruction of administrative approval process, optimization of government service models, and improve the level of supervision, and build the country's first county (district) level In the government affairs, for the first time, a series of innovative measures such as the integrated management platform of the Government Hall, AI digital virtual customer service, and remote government service system were launched. Among them, long -range surveys and "one thing" reform have been recognized and promoted by relevant provincial and municipal departments, and they have learned from many places inside and outside the province. Main practice:

First, accelerate digital transformation and promote service capabilities.

Build the "12345+N" digital government service architecture, that is, around 1 government affairs Taiwan, build two centers of the county's government affairs hall integrated management center and remote service center, connect the county -level service system of the county, create intelligent customer service, intelligence, intelligent customer service, intelligent customer service, intelligent customer service, intelligent customer service, intelligence, intelligent customer service, intelligent customer service, intelligent customer service, intelligent customer service, intelligent customer service, intelligent customer service, intelligent customer service, intelligent customer service, intelligence, intelligent customer service, intelligent customer service, intelligent customer service, intelligence, intelligent customer service, intelligent customer service, intelligent customer service, intelligent customer service, intelligent customer service, intelligent customer service, intelligent customer service, intelligent customer service, intelligence, intelligent customer service, intelligent customer service, intelligent customer service, intelligent customer service, intelligent customer service, intelligence Examination and approval, intelligent guide office, and "exemption to enjoy" four types of intelligent application scenarios, cover 5 service channels for the window side, help office, PC, mobile terminal, and self -service terminal, to provide N -digital governments at all levels. Open Zhongtai capability support.

Construct county -level government affairs China Taiwan -level central government according to the business Zhongtai, Data Zhongtai, technology Zhongtai, and service dispatch, improve business bases such as matters, form centers, materials centers, and component centers, and strengthen data resources collection, processing and application capabilities Provide intensive and scalable general technology capabilities components and core capabilities, algorithm resources, knowledge and cognitive services such as computing power resources, algorithm resources, knowledge and cognitive services, and build an open ecological support platform integrating management services, R & D services and integration services.

Second, enrich the channels for not meeting, and promote the remoteness of government services.

The first is remote consultation beforehand. Create an online remote service center, equipped with professional customer service personnel to conduct video counseling online, and achieve one -to -one real -time interaction with various forms such as voice, video, text, and pictures through PC, mobile phone, and self -service machines. The counseling service experience is more three -dimensional, more effective, and more convenient.

The second is long -range survey during the matter. Through the functions of mobile video connection, GIS, file transmission, online signature, face identity verification, etc., 13 administrative examination and approval matters including food business license, outdoor advertising setting approval are achieved The survey process is free of tailoring and the management of files, and the administrative costs and the time limit for compressing administrative costs are more than 90%.

Third, remote supervision afterwards. Establish a remote regulatory work mechanism and innovate regulatory means. Regulatory objects can realize video connection through mobile applets, promote the analysis of full records of online regulatory processes, regulatory linkage, and regulatory data. The level is more than double the efficiency of supervision.

Third, optimize the service experience, and promote the intelligence of government services.

The first is to launch the first AI digital virtual customer service "沭 沭 沭". Based on natural language processing, natural language analysis, machine learning and other artificial intelligence technologies, use massive data resources in government affairs as a knowledge reserve to simulate real people to carry out intelligent sessions with the people of services, and provide online consulting services for 7 × 24 hours.

The second is the intelligent approval area for online. Incorporate 22 matters in 5 departments into the first batch of "seconds and seconds" list, sort out the key points of each matter, use ORC technology to extract valid information from the certification materials uploaded by the user, and systematically conduct form information and electronic materials for form information and electronic materials. Automatically verify the judgment, and realize the application for the application to the license to receive unmanned intervention and the "second batch of seconds".

The third is to promote intelligent guidance. More than 260 high -frequency administrative examination and approval and government service matters of the county and rural areas are grained and solidified in parallel. The intelligent guide terminal equipment of the three levels of government service places in the county and rural areas is 100%full coverage. , Intelligent services such as mobile phone intelligent guide applied and offline self -service aircraft, intelligent guidance terminal experience reservation queues, matters consulting and other intelligent services.

The fourth is to promote the "exemption of shackles" policy. Open up online policy platforms, label the national, provincial, municipal, and county levels of more than 100 policies, analyze the portraits of user group portraits, and actively promote various policies. Create a digital empowerment of a first -class business environment.

Fourth, penetrate the third -level government service system and promote the integration of government services.

The first is integrated management of the government service hall. Through the integrated management platform of the Government Hall, the infrastructure, personnel attendance, window performance, service evaluation, safety monitoring, lobby traffic, appointments, appointments, appointments, appointments, appointments for 1 county -level hall, 30 townships (streets) halls and 480 villages (community) halls The number of statistical analysis and report management and reporting of numbers, etc., can be scheduled online in real time.

Second, the three levels of government service business are opened. Introduce the service system of the help office, granify the three -level government service matters, the elements of standardization matters and solidify the system, and promote the "full -scale windows" of the "full -scale window" and government service issues.

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