Jingdong Cao Peng: Create an industry AI around the entire supply chain process, and enhance the global competitiveness of the company

Cover reporter Meng Mei Meng Mei Fu Wenchao

On September 1, Cao Peng, senior vice president of Jingdong Group and chairman of the technical committee of Jingdong Group, said at the 2022 World Artificial Intelligence Conference (WAIC) that only the entire process of integrating artificial intelligence into the industrial chain to create an industry to build an industry to build an industry AI can form more leading industrial competitiveness. "Practice shows that it is a more efficient way to promote the application of artificial intelligence around the full process of the supply chain."

According to Cao Peng, Jingdong's AI was tempering in the complex supply chain scene, and it was a "industrial AI" that grew in the digital supply chain. "Industrial AI capabilities originated from the supply chain and also served the supply chain, which also enabled Jingdong's AI capabilities to achieve in -depth integration with business scenarios. In the past 5 years, JD.com has invested nearly 90 billion technology."

In terms of retail scenarios, JD.com's 85%procurement is automatically completed by the machine. This is the company's practice and exploration of the supply chain super automation. The use of operational optimization and deep learning technologies to apply AI capabilities to various supply chain scenarios, realizing the intelligent replenishment of tens of millions of self -operated SKUs in the complex supply and demand scenarios, and the intelligent replenishment of the complicated supply and demand scenarios. Accurate prediction, intelligent decision -making, and efficient collaboration helped its inventory weeks turn to 31.2 days.

In terms of logistics scenarios, in the Asian No. 1 Intelligent Industrial Garden Wolf Wolf, the picker and robot "Earth Wolf" are clearly divided and cooperated with tacit understanding. This "human -machine CP" model effectively improves the selection efficiency of more than 3 times. More than 400 smart courier cars in over 25 cities across the country have become an important support for smart distribution at the end of the supply chain.

In terms of services, AI Commodity Marketing Copywriting currently covers more than 3,000 third -level categories and has generated over 3 billion words. Under the blessing of the AI ​​capability of Jingdong Yunyun Rhino's artificial intelligence application platform, intelligent customer service can automate 90%of service consulting based on the interactive mode of "consulting+service". It is the first intelligent customer service system in the industry to achieve the collaborative process of the whole process.

Some people in the industry said that future industrial competition will no longer be a single advantage competition, but the competition of the overall industry efficiency. Combined with the insights and accumulation of its own industrial digital field, Jingdong Cloud will accelerate the industry AI through digital intelligence supply chain, create a digital intelligent supply chain for thousands of industries, and inject new vitality into the high -quality development of the real economy.

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