Yangchengtong Intelligent Customer Service Line Pearl River New City Metro Station, self -service recharge is more convenient

Text/Yangcheng Evening News all -media reporter Yan Yiwen correspondent thanks

Recently, the Intelligent Customer Service Center of Guangzhou Metro Zhujiang New City Station officially opened to the outside world, and officially launched the smart customer service business function of Yangchengtong. Passengers can complete the business of real -time ticket card recharge, flying charging, query ticket card transaction records and other businesses.

Guangzhou Metro Zhujiang New City Station Intelligent Customer Service Center officially open service to the outside world

It is understood that the Intelligent Customer Service Center is the application terminal of the Guangzhou Metro to vigorously promote the informationization and intelligent application of urban rail transit. At present, the smart customer service center has been constructed to provide passengers with comprehensive services that integrate tickets, station information, and information services. Essence

In order to provide a one -stop service experience for citizens, Yangchengtong combined with artificial intelligence, voice recognition, face recognition and other technologies to innovate and create a "smart customer service terminal" to build 100%global coverage, full -process intelligent processing, dynamic and precise risk control of dynamic and accurate risk control Intelligent service system.

Passengers can complete the real -time ticket card recharge, fly charging, query ticket card transaction records and other businesses

"At present, citizens can recharge, fly charges for real -time ticket cards in Yangchengtong 'Intelligent Customer Service Terminal', check the ticket card transaction records, and conduct business consultation with Yangchengtong." The relevant person in charge of Yangchengtong Company introduced that passengers can also bring students with students ID card self -service online complete student card application, reissue, and loss of loss.

In the future, Yangcheng Tong's "Intelligent Customer Service Terminal" will also launch the disabled person's card supplement and annual review business, the elderly preferential treatment card and annual review business, Yangcheng Tong real -name card business, remote video customer service and other functions to facilitate the citizens' self -service business.

Source | Yangcheng Evening News • Yangcheng School

Picture | Correspondent provided

Responsible editor | Xu Weilun

School Delivery | Zhu Xiaoming

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