Xiao Tiancai apologize: all the applications of non -compliance applications for use stores are removed from the shelves

According to the official public account of the Beijing Consumers Association, recently, Xiaogei Company submitted to the Beijing Consumer Association, Tianjin Consumer Association, and the Consumer Rights Protection Committee of Hebei Province submitted the "Report on Related Rectification Proposal" and The "China Consumer Daily" and the three -place consumer association organize the WeChat public account of the WeChat public account, respectively, "Notice on the Rectification Rectification of Guangdong Little Genius Technology Co., Ltd. on actively implementing the" T1 Children's Tablet Computer ".

Xiaoyi Cai Company said that the company had conducted in -depth self -inspection and upholds a zero tolerance attitude. On this basis, start with improving the relevant internal audit system process, continue to strengthen application security management, and resolutely implement platform supervision responsibilities.

According to the situation, after the incident, the company had all removed all the applications of non -compliant app stores.

In terms of strengthening review, optimize the platform content information review and security management system, repair the loopholes of the review process of third -party cooperation platform applications, increase the frequency of third -party application spot inspection and rotation inquiry; refine the audit standards, increase the number of audit personnel; increase content audit review Label library to improve the interception function of the sample library machine review.

At the same time, upgrading parent management functions to help parents be a good "accompaniment."

In terms of time management and control, parents can set up the total application of all applications on the daily (school day/rest day) of the tablet, and will not be able to continue to use the tablet after reaching the total time; In the period of time, the tablet cannot be used in other times; the tablet can be set up for a single time, and the tablet cannot be used within a certain period of time after the target time is achieved. Through the above time limit measures, the time to control children's use of tablets is comprehensively controlled. The system defaults to the daily use time: 120 minutes, a single period of use: 30 minutes; the length of the rest: 10 minutes; available time period: 8: 00-22: 00.

In terms of application control, parents can set up all applications on the tablet side to be "disable" or "available"; when set to "disable", the application cannot be opened on the tablet.

Parent -side APP adds "remote installation" function. The necessary tools (such as WPS, Baidu network disk) can only be installed through the parent -side app, and the flat -screen side can only be installed in learning applications.

At present, small geniuses have established a 24-hour customer service hotline (400-610-3999), official small program exclusive customer service, complaints in the application store, and in-app complaints such as complaints to quickly accept parents and users' complaints, and adopt adoption Related reasonable suggestions.

In July of this year, the China Consumer News reported that the small genius T1 children's tablet computer app store can download APP issues such as games and comics containing bad content. On July 18, the Beijing -Tianjin -Hebei Consumers Association Consumer Association jointly talked about the small genius company and issued the "Query Letter" to it. On July 27, Xiaogei responded, saying that he was deeply blamed for this incident, and would find problems in time and rectified to effectively safeguard the legitimate rights and interests of consumers.

On August 18, the Beijing Consumer Association, Tianjin Consumer Association, Hebei Consumer Rights Protection Committee and Guangdong Xiaoti Technology Co., Ltd. held a "rectification and communication meeting of small genius T1 children's tablet computers." At the Communication Meeting, Wang Shouyi, the Secretary -General of the Beijing -Tianjin -Hebei Consumer Rights Resources Alliance and the secretary -general of the Hebei Provincial Consumer Protection Commission of the Beijing -Tianjin -Hebei Consumer Rights Protection Alliance in 2022, made a rectification suggestion to the small genius company of the Beijing -Tianjin -Hebei Consumers Association, and asked the small genius company to Before August 28th, the rectification report will be resumed.

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