Jiangmen Pengjiang: "Tax Service Experiencer" is online, and the service is more intimate

Text, Figure/Yangcheng Evening News all -media reporter Peng Jining Chen Qiaohua Correspondent Tan Yaoguang Liao Jiyu

On August 18, the reporter learned from the Jiangmen Pengjiang Taxation Bureau that the service is good or not, and the user has the most right to speak. Serving, finding inadequate, and building a smooth communication bridge for all parties -Experiencers come from all walks of life and have a certain professional accumulation. After immersive experience tax services, they can describe feelings more accurately, reflect the problems rationally and objectively. Valuable opinions and suggestions help the implementation of taxation policies to implement details and take effect.

"Explanation+practical exercise", feel convenient service at zero distance

From June to July this year, more than 10 "tax service experienceists" from the government, chamber of commerce, enterprises, and tax -related agencies participated in the "Experience Day" event. Tax personnel led the "tax service experienceists" to visit the major functional areas of the tax service hall and the tax service operation center, and in -depth understanding of the specific operations of different channels such as window handling and cloud handling. To handle the full process service link, and experience the work of handling tax payment services at zero distance. Among them, the "tax service experiencer" also transformed into tax staff to experience the entire process of business acceptance, consultation question and answer, and review and approval of the Electronic Taxation Bureau, V-TAX remote visual taxation platform, and understand the non-contact tax payment channels. Feel the temperature of the tax service. "From the operation of the taxpayer to the tax side experience, the process is very convenient, and the efficiency of the tax department's fast and efficient work is effectively felt." Liang Qiwen, the financial leader of Jiangyuan Tax Firm in Jiangmen City, lamented.

Promise and suggestions, find a quote to optimize tax services

After the "Walking Process" event, the Taxation Bureau of Pengjiang District, Jiangmen City immediately held a symposium to introduce the recent operating model of tax reduction policies, private tax and spring breeze operations, tax service halls and tax service operation centers, and Encourage experienceists to make more opinions and suggestions on collecting management, tax services, and business environment. Starting from the personal feelings, the experienceists put forward targeted improvements, and effectively help the taxation department planned ahead on the basis of "two -way communication", and put the "discovery problem" link in front to better promote the implementation of the policy. Huang Shuyi, a representative of the People's Congress of Longgang Village, Du Ruan Town, said: "'Tax Service Experience" is not only a identity, but also a responsibility, especially today's experience activities. The efforts of the tax bureau on fine services. "

Li Xia, deputy secretary of the Party Committee and Deputy Director of the Taxation Bureau of Pengjiang District, Jiangmen City, said, "While ensuring the development of the work, we will combine the taxpayer feedback situation, adjust and improve taxation services in a targeted manner, and improve the taxpayer's taxation experience ","

In the future, the Taxation Bureau of Pengjiang District, Jiangmen City will normalize experience activities, and gradually expand the scope of the "tax service experienceist" according to the actual work. ", Will be included in the ranks of" experienceists ", allowing more taxpayers to participate in it, continue to optimize the tax business environment, and maximize the sense of gain and happiness of taxpayers.

Source | Yangcheng Evening News · Yangcheng School

Responsible editor | Wei Qin

School pair | He Qiyun

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