The "Little Genius" company accepts the rectification and rectification of Beijing -Tianjin -Hebei Consumers, and banned bad applications, etc.

Beijing Consumer Association, Tianjin Consumer Association, and Hebei Provincial Consumer Rights Protection Committee today and Guangdong Xiaoti Tech Technology Co., Ltd. held a "rectification and communication meeting for small genius T1 children's tablet computer issues" to rectify the three -place consumer association organization It is suggested that the representative of the small genius company promised to accept all on the spot, and the Three -place Consumer Association affirmed the prompt corruption and rectification of the small genius company.

It is understood that some media have recently reported that the small genius T1 children's tablet computer app store can download the APP issues such as games and comics containing bad content. On July 18th, the three -place consciousness jointly talked about Xiaogei Company and issued a "Query Letter" to him, asking him to answer the eight aspects before July 28. On July 27, Xiaoyi Cai company responded, saying "the adverse effects caused by this incident are deeply blame. In the past few days, the company's various departments have worked overtime and investigated in depth, and adhered to the attitude of zero tolerance for unsatisfactory applications for application stores. Discover problems and rectify in time, and effectively protect the legitimate rights and interests of consumers. " After receiving the letter, the three -place consumer association organized relevant experts on this incident.

At today's rectification and communication meeting, Yang Xiaojun, Secretary -General of the Beijing Consumer Association, promoted and explained the relevant laws and regulations of consumer rights protection to the small genius company. The harm of its behavior.

In 2022, Wang Shou, the Secretary -General of the Beijing -Tianjin -Hebei Consumer Rights Resources Alliance and the Secretary -General of the Hebei Provincial Consumer Protection Commission, submitted to the Three -place Consumer Association to submit rectification suggestions to the small genius company, requiring it to consume the rectification report to the three places by August 28 Symposium.

The main content of rectification suggestions includes:

It is recommended that the small genius company announced the notice. In its official channels, "China Consumer Daily" and the Three Consumer Association, the WeChat public account was published in the "Notice" to respond to the society's attention to the incident. The content includes but is not limited to: the responsibility, emergency measures, and the next rectification plan of the adverse content APP situation, the next rectification plan, the cognition of your company and the sincere apology to the majority of consumers.

It is recommended to take a cure measure to block the loopholes. Immediately upgrade the product software system involved in remote downloads and other methods, take root removal measures to ensure that minors do not have the opportunity to use the adult app, and ensure the legal and compliance of the adult app; take effective means to ensure that they have been sold for sale. Users involved in products cannot use bad content apps that have been downloaded to tablet. At the same time, specific implementation measures are published in official channels.

It is recommended to stop sales and operation. Before completely eradicating the possibility of downloading to a tablet with a bad content app, the unprecedented inventory of the same type tablet is not sold.

It is recommended to suspend related publicity. Before completely blocking all the "loopholes", effectively ensuring the content of the content and fully conforming to the characteristics of children, the temporary "children's tablets", "tablet designed for children", "selected high -quality content, each content is on the shelves. Requesting for safety inspections "related propaganda to avoid misleading consumers.

It is recommended to establish a direct channel for complaints with the Consumer Association. Complaints about the "small genius" accepted by the Consumer Association must be raised and responded positively and quickly.

Representatives of the small genius company accepted the rectification suggestions of the Three Consumers Association, thanked the China Consumer News and the supervision of the Consumer Association of Beijing -Tianjin -Hebei. The company stated that it had suspended the sales of the product and launched a full quantities of investigation and disposal of doubts. It would never be put on the shelves to confirm that the illegal APP was immediately removed and banned the bad applications downloaded. Emergency release of new system versions to optimize parent -end control and application control functions, and parent -side apps add "remote installation" function. At the same time, the 24 -hour customer service hotline, official mini -program exclusive customer service and other ways to quickly accept the reports and suggestions of parents and users. The company promises to continue to strengthen the security management of application content, conscientiously implement platform management responsibilities, improve the relevant internal management system, and achieve "responsibility to keep the soil and abide by the soil."

Zhang Zheng, Secretary -General of the Tianjin Consumer Association, expressed his affirmation of the timely rectification attitude towards the small genius company. He said that after the media exposure and the involvement of the three places, we saw that while actively responding to the investigation and inquiry, we kept closely communicating with the Consumers Association from the perspective of proper solving problems. This attitude is worthy of recognition. It is hoped that Xiaoyi Cai Company will continue to strengthen management, standardize publicity, and improve after -sales from the perspective of user experience. In the process of providing high -quality products and services to consumers, we will improve the consolidation of good reputation, highlight the social responsibility of good enterprises, and continue to continue this ethnic brand. Bigger and stronger.

(Source: CCTV News)

【Edit: Wang Yujin】

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