Online shopping returns to eat white food, this style cannot be long ｜ Yangtze River comments

A wedding industry practitioner spent 5,800 yuan and took 60 vases on the Internet for weddings to organize services. After the incident, he applied for a return refund from the online store because the size was "wrong/dislike/the effect is not good." After sending it back, the seller found that the vase had obvious water stains, and there were obvious traces of use, so they refused to accept the vase and rejected the return request. After the communication was unsuccessful, the buyer sued the seller and asked the seller to fulfill the obligation of "seven days without reason". Recently, the Hangzhou Internet Court rejected the plaintiff's complaint and believed that the buyer's behavior did not meet the "seven days without reason to return the goods".

This case has a certain warning effect. It allows people to see that "no reason" in "seven days without reason" is not "unlimited" and "unconditional". The use of vase water and flower arrangement is obviously beyond the scope of general inspection and confirmation of product quality and function.

For consumers, the biggest risk of online shopping is that the deviation of judgment brought by the real thing is not to be seen. The seller also made money.

However, a few buyers abuse this right and eat white food to destroy this credit foundation. Some netizens broke the news that there were friends around them who only bought it for a long time, such as dresses, jewelry, shoes, etc. After the stage and after attending the meeting, they immediately stuck in time to return the goods; full refund.

Personally occupy a small cheap, but in the long run, it is actually destroying the healthy ecology of online shopping. Some consumers have received dissatisfaction with their use of returns; some merchants "have been bitten by snakes" and subconsciously have hostility to normal returns and exchanges. This is a stress response to social credit.

The atmosphere of eating white food should not be long, but this case cannot be a moral abduction. We must be alert to the expansion of the blow. What kind of goods should not be returned, and what standards are how the product is intact and how to accurately judge the malicious return. There are various special circumstances that need to be further clarified by law. Consumers have the right to fully exercise the "seven days without reason", that is, the right to regret cannot be deprived or not needed to be condemned.

【Edit: Zheng Xiaoxiao】

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