"Love Shandong" version 3.0 is online eight highlights make life work easier

Qilu.com · Lightning News July 21st. In 2019, the "Love Shandong" government service platform (hereinafter referred to as "Ai Shandong") was officially launched. In terms of the purpose of "people -oriented and useful", "love Shandong" pays attention to the pain points in the production and life of the masses, and realizes the "handling" of high -frequency business. Essence

In order to bring more convenient and effective service experience to users, "Love Shandong" officially launched version 3.0 on July 21 at the launching ceremony of the Digital Public Propaganda Month Monthly on July 21. In version 3.0, "Love Shandong" pays more attention to the aggregation classification of service matters, launch smart customer service and integration systems, create "digital space", explore new scenes of service services, and build a new experience in intelligent touch.

1. Scene navigation, more intimate aggregation service

The "Love Shandong" version 3.0 pays more attention to service aggregation. Based on the needs of users in different scenarios, the two areas of people's livelihood and business services are launched from the perspectives of the masses and enterprises. The "Minsheng Pepsi" area contains people's livelihood services such as epidemic prevention and control, five insurances and one gold, marriage and childbirth services, and education examinations commonly used by the masses; the "business service" area includes common services for enterprises such as enterprises, taxation, and financing credit.

2. One -click bright code, the service shows faster

"Love Shandong" developed the "one -click bright code" function. Users only need to press the "Love Shandong" APP icon on the mobile desktop to make one -click bright code and scan code. At the same time, users can create a fast entrance on the phone desktop.

Third, two types of digital space, information acquisition is more comprehensive

"Digital Space" is the new module of "Love Shandong", which is divided into two types of digital space: individual and enterprise. Taking personal digital space as an example, users can authorize information about medical insurance, endowment insurance, provident fund and other information to "Ai Shandong", and can obtain information such as the balance of provident fund accounts and medical insurance balances in real time. In the future

Fourth, new technology blessing, service experience more intelligent

"Love Shandong" version 3.0 add new technologies such as biometrics, voice search, and big data algorithm push, so that the service experience is more cheerful and smarter. In terms of login method, increase biometric technology, and realize face recognition, fingerprint recognition and other methods. In order to facilitate users, especially the elderly, etc., special groups such as the elderly find their services faster, the new version is connected to voice interactive technology, and supports dialect recognition, which can directly find the corresponding service content through voice. At the same time, with the help of big data technology, the new version can intelligently recommend associated with users.

5. Smart customer service Lu Xiaozhi, interactive question and answer more image

7*24 -hour automation customer consulting service, artificial customer service transfer, problem application one -click jump consultation, voice recognition input ... The new version is launched on smart customer service functions, and timely answering questions for users. In addition, the intelligent customer service launched the "Lu Xiaozhi" cartoon image, showing two interaction forms in the client, one is the standing form, and the other is to put away the form. Wearing headphones and tops with customer service, easy to users understand their intelligent customer service characters; put away the form to hide on the side when users do not need customer service services, click to call out, not affecting the normal browsing operation of the user.

6. Promotion and upgrade, humanistic care is warmer

In 2021, "Love Shandong" launched the "Elderly Zone", creating a mobile side of the government service platform. The new version is continuously optimized and upgraded to carry out aging transformation. Users can switch the "elderly mode" with one click. The "Elderly Model" adopts large fonts, high contrast, minimalist interaction methods, supports voice search, and provides high -frequency services such as pension services, health codes, and strokes to make the elderly in online services to be simpler and efficient. At the same time, supporting local characteristics of local characteristics is supported.

7. Building a integrity mall, the use process is more interesting

In order to continuously improve the fun of the "Love Shandong" platform, the new version has set up the integration mall system. By setting up integral operation activities, users' sustainable and active retention and promotion and publicity of the current hotspot applications are improved, and the overall overall Love Shandong mobile government service platform is enhanced. viscosity. In the future, "Love Shandong" will focus on rich points of points, provide more points of gameplay, and bring more interesting experience to users.

8. "Information" becomes "interactive", and the consultation consultation is easier

"Love Shandong" version 3.0 adjusts the original information section into an interactive section, adding Lu Xiaomi's customer service, online consultation of 12345, corporate appeal, and service consultation. Click me to check the application of food supervision to make the consultation consultation easier.

There are no small things in the interests of the masses, and the issue of people's livelihood is greater than heaven. Improve the level of government services and make things more efficient and more intimate. "Love Shandong" has been on the road.