Han Ting Street: Precise service has the strength of grassroots governance and temperature

Precision service has the strength of the grassroots level and the temperature

Hansing Street "Three Line" model

Open the grass -roots community governance "last meter"

Community is the basic unit of grassroots social governance. In recent years, Han Ting Street has adhered to the needs of the masses, with the goal of enhancing the sense of gain, happiness, and satisfaction of the masses. Continuously open up a new situation of comprehensive governance of grassroots society. At present, all 10 cities communities are founded as civilized communities at or above the municipal level, five of which are provincial civilized communities. The Wanchun Garden Community was selected as a list of smart communities supported by the provincial level, and Taixiang Community was selected as the first batch of municipal smart communities pilot.

Staff check the electric box

Community is the basic unit of grassroots social governance. In recent years, Han Ting Street has adhered to the needs of the masses, with the goal of enhancing the sense of gain, happiness, and satisfaction of the masses. Continuously open up a new situation of comprehensive governance of grassroots society. At present, all 10 cities communities are founded as civilized communities at or above the municipal level, five of which are provincial civilized communities. The Wanchun Garden Community was selected as a list of smart communities supported by the provincial level, and Taixiang Community was selected as the first batch of municipal smart communities pilot.

Intelligent means

"Online" to build a grid smart platform

"Have something to help you to do" service platform

"Di!" At 10 am on June 29, Liu Jing, a grid member of Yixin Street community in Yiting Street, received a text message from an incident. She quickly opened the "I Han Pavilion" app on her mobile phone, and the information of "There are electric vehicles in the Classic Classic Community Building 5 in the corridor" information "jump". Soon, Liu Jing summoned the property staff of the community to check the incident information and photos, rushed to the scene for disposal in time, and uploaded the processing results to the "help you to do it" within 1 hour. The disposal mode of the disposal of orders-grids-result feedback to the masses "allows people's livelihood issues to form an inner closed loop in the grid system.

As a central city, Hansing Street has 10 urban communities and 236 residential communities. In response to the problems of community residents' demands of "diversification, complexity", social contradictions "more contacts, low burning points" and other issues, street innovation builds "something to help you do" smart service platform. More than 100,000 population information is collected into the warehouse to achieve the office of party building and comprehensive governance, and the "offline" work has been converted to the "cloud on the cloud" service accurately. Residents can use the "I Han Pavilion" WeChat mini program under the smart platform to feed the platform with the problems, demands, etc. found by the mobile phone. After receiving the report, the grid staff immediately contact the relevant responsible person to deal with it on the spot. The "closed -loop mechanism" further promotes the "accelerated running" of people's livelihood issues, and uses the "wisdom" around them to achieve organic combination of grass -roots social governance and precision services.

Governance pattern

"Offline" establishment of resident service days

"You speak" resident service day -to -face solving the troubles of the masses

See the service of Dazhong, innovative governance to benefit people's livelihood. "There are many places to use electricity in summer, and repeated power -offs specially affect daily life." On June 29, at the scene of the "Speaking" resident service day in the West Street community organization of Canal, Wang Huiping, a resident of Xiyuan Community, reported that There has been a slice of disciplinary use. After receiving the report of the residents, the Canal West Street Community contact the maintenance personnel at the site to check the reasons for the trip. In the end, it was determined that it was caused by the aging line of the community. The cables need to be replaced. The community paid the fee in advance. The cables were purchased on the same day. The work of community special offices has been unanimously recognized by residents.

The street revolves around the needs of the masses, weaves "needle feet", innovative exploration and implementation of the new model of "public sentimental negotiation" that meets the needs of the masses- "You can speak" resident service day, and through the "1+3+X" mechanism, Carry out heart -warming and benefiting the people, realizing government governance and social regulation, and benign interaction of residential autonomy. 10 cities communities regularly convened district civil affairs, housing construction, human society, judicial and other related business authorities to work on the site of the community, and handed the "microphone" to the masses. In addition to providing health clinics such as health, we also solve the masses' "concerns, annoyance, and worry" through face to face.

Refined management

"Behind the line" set up the "Sunshine Supervision Group"

"Sunshine Supervision Group" on -site inspection

Recently, Xu Xiuyu, a resident of Shunhe Garden, found that all the screens of the corridor was updated after returning home, indicating that it was very surprising. This "surprise" is due to the "Sunshine Supervisor" Zhao Guang'an. He found that the damaged screen window was immediately inspected with the community property staff. This real measure warms the hearts of the masses.

In order to further improve the management level of property services, Han Ting Street and 10 urban communities innovated the "Sunshine Supervision Group".In response to the difficulties found in the inspection process, the street organized communities, property companies, owners and other representatives to hold on -site joint meetings to conduct "diagnosis of pulse" on the spot, dissecting the causes one by one, propose countermeasures, and take the initiative to find problems, make up for supplements, make up for supplementThe shortcomings help the efficiency of community governance significantly improved.At present, the "Sunshine Supervision Team" has a total of 7040 issues of 7040 categories of public equipment and facilities and environmental hygiene in the community, with a rectification rate of 100%.

Source: Poster News Client

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