The Sichuan Provincial Consumer Council organized the economic loss of 28.5652 million yuan for consumers in the first half of 2022

In the first half of 2022, the Sichuan Provincial Protection Consumer Rights Committee (including the Metropolitan Consumer Association, hereinafter referred to as the Consumer Consumer Organization) accepted 26,709 consumer complaints; 2,5949 resolved, the complaint resolution rate was 97.15%; the consumer recovered the consumer recovery Economic losses were 28.5652 million yuan, of which consumers obtained more than 98,800 yuan due to fraudulent acts. Consumers' organizations at all levels in the province are organized by consumers to consult 42,100.

In the case of consumer complaints in the first half of 2022, it was divided according to the nature of the complaint: 10,277 complaints involving quality issues, accounting for 38.48%of the total; 5108 after -sales service issues, accounting for 19.12%; 3115 contract issues, accounting for accounting 11.66%；虚假宣传问题2033件，占7.61%；价格问题1957件，占7.33%；安全问题1673件，占6.26%；假冒问题603件，占2.26%；计量问题483件，占1.81%；人格There are 256 dignity issues, accounting for 0.96%; other issues (involving a number of complaints or incredible complaints), 1,193 cases, accounting for 4.47%.

From the statistical data, the first of the total complaints of the quality of goods and services is still the main aspect of consumer complaints. Product quality is the focus of consumer attention. Compared with the same period last year, the proportion of complaints for after -sales service increased significantly, mainly involving three packages and quality disputes between large -scale consumer goods such as household cars and household appliances. The decline in price complaints was the most obvious.

According to the type of commodity, consumers involving food, home electronics, and clothing, shoes and hats complained to the top three. Compared with the same period in 2021, complaints of food, smoke, alcohol and beverage, clothing, shoes and hats are on the rise, and daily commodities, transportation tools, and household electronic appliances are declining.

Consumers involving the types of service, social services, sales services, house decoration and property services are complained in the top three. Compared with the same period of 2021, complaints on Internet services, sales services, house decoration and property services are on the rise, and culture, entertainment, sports services, communication services, life, and social services are declining.

It is understood that product quality is the primary evaluation criteria of consumers' satisfaction of product satisfaction. Consumers can only determine the products they want to buy through online consumption on online and offline consumption. Disputes caused by quality problems and proof liability are often controversial. The main problems involved in product quality complaints are mainly manifested in: First, the product has problems that affect the use in the short term, such as the quality problems such as fading, deformation, fabric kiches, and the quality of the shoes, the second is the product labeling and other quality problems; the second is the product labeling The ingredients marked are inconsistent with the actual; the third is that the purchased products are inconsistent with the sample or product description.

Food safety is related to the safety of the people on the tongue of the people. It involves 3,701 food complaints in half a year. Sales expired foods; the third is that food logos and packaging do not meet relevant standards.

In the past six months, prepaid consumer group complaints caused by operators' closures, changes in operating venues, and service content caused by operators have increased in education and training, catering, fitness, and hairdressing. The main manifestation is: first, the business of merchants runs, consumers are difficult to defend their rights; the other is that the overlord clauses appear frequently, and consumers are refunded; the third is that the merchant promises not to be redeemed, and the consumer is difficult to obtain evidence; Disaster. (Chen Di reporter Cheng Boquan)

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