Feature "Sign language service" warm "silent world"

Feature "Sign language service" warm "silent world"

Chen Jiashu

Recently, a special customer ushered in a special customer in the business hall of Guizhou Qianxi Rural Commercial Bank. I saw that he pointed his ears and mouth with his fingers and made a sound of "咦 咦 咦". Understand that this is a deaf and dumb, and then asked what business he needed to handle in his sign language? After learning that the customer needs to apply for a social security card, Xiao Fu quickly helped him to complete it. At the moment of receiving the social security card, the client used the sign language to signal "thank you", and then left the business hall with a satisfactory smile.

It is understood that this kind of warmth scene is staged from time to time at the Splendid Financial Service Station of the Tongxin Sub -branch. The staff's detailed and warm service makes the special group feel warm and has been well received by the surrounding people.

Fu Ke, the customer manager of Tongxin Sub -branch, communicate with customers in sign language

"Tongxin Branch, as the only financial service institution of poverty alleviation and relocation placement, there are many special customers in the community. From time to time, people with disabilities will come to business outlets to handle business. In order to better serve the masses, the Tongxin Sub -branch in the early stage of business will target the relocated point customers. The group conducts a comprehensive analysis, and conducts full homework around the financial service experience of increasing deaf people and other disabled groups. Organizing staff to use the morning meeting and the time of re -examination meeting to learn sign language to ensure the privacy and capital safety of such special groups, so that every every way to allow each special group A client also enjoys equal financial services. "Chen Jiashu, president of the Tongxin Branch of the Western Rural Commercial Bank of the West, introduced.

Tongxin Branch Morning Society Learn the sign language scene

At present, "sign language service" has become a special service for the Tongxin Sub -branch of Qianxi Rural Commercial Bank. Next, the Tongxin Branch will continue to take root in the largest poverty alleviation and relocation point in the city of Qianxi, to do a good job of serving with heart, internalization, externalization, and continuously improving the quality of financial services and in -depth to help special groups to better participate and integrate into the integration society.

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