Water Drop Insurance launches "suitable aging" service measures to keep stable happiness

Zhongxin Jingwei, July 8th. July 8th is the tenth "National Insurance Public Propaganda Day". This year's theme is "Entrusted New journey, and insurance guards and stable happiness." Combined with this theme, Water Drop Insurance Brokerage Co., Ltd. (hereinafter referred to as "water drop insurance") organized employees to actively participate in insurance public welfare walking activities in the WeChat Mini Program "78 Walking", jointly promoting rural revitalization and serving the elderly groups. In addition, the "three increases and three reductions" service measures have been launched to actively practice insurance services.

Science and technology innovation empower insurance services, especially in the context of epidemic prevention and control, the convenience and sense of gain brought by insurance technology are reflected in people's production and life. Through the onlineization of multiple processes such as "consultation, purchase insurance, and claims" achieved through insurance technology, it can break the space limitations, allow data to run more, and users run less legs.

But it is worth noting that the "digital gap" brought by digitalization also makes some elderly people feel inconvenient and affect their experience.

The survey of water drop insurance users shows that the elderly users of smartphones will not be relied on the outside world. More than one -third of the elderly users need to help complete online operations by relatives and friends. Some elderly users who cannot get the help of relatives and friends tend to seek customer service to assist in completing online operations. There are also a few elderly users who can only wait or "give up".

Because there is a large dependence on the outside world in the use of smartphones, "intimate service" is essential for insurance users with too old age. The survey of water drop insurance users also shows that there are 3 in the TOP5 of the most important insurance services for elderly users over 60 years old. Essence

Through in -depth investigation of the needs of elderly users, Drop Drop Insurance launched the "three increases and three reductions" service measures, including: increase the exclusive green channel of the elderly, reduce the waiting time of various services; , To synchronize relatives of important information to reduce errors; increase claims and love services, assist in uploading the information of the mission, and reducing difficulty.

With the help of relatives and friends and a few more materials, the elderly who do not use smart machines will not be applied for online claims? The 60 -year -old Boyao answered this question with his own experience.

In March of this year, the uncle Gao was unfortunately encountered a fire accident, and his eyes were damaged by his eyes. However, the medical treatment process is up to 3 months, and up to 300 medical materials make it difficult for the high uncle. Young people who can operate mobile phones are not around. There are no relatives and friends to ask for help.

After communicating and understanding the situation, the water drop insurance service personnel patiently assisted the high uncle to contact the staff of the print shop to take a picture of the diagnosis and send it to the water drop factoring consultant's mailbox through the form of mail.

After many connection communication such as tracking and returning visits, the water drop insurance service staff assisted Uncle Gao to complete the upload of 300 materials. In the end, Gao Big University successfully received the claims. After consulting the needs of the high uncle, the water drop insurance service staff also synchronized the important information to his relatives.

Water Drops said that the company's service staff will adhere to the "three increases and three reductions" service measures, continuously optimize the experience of the elderly, and keep the steady happiness for users. (Zhongxin Jingwei APP)

- END -