The China Banking Regulatory Commission and the People's Bank of China jointly spoke!Credit card business welcomes major adjustments

"It is said that zero -time cost has been charged a handling fee."

"It's easy to unbinding cards"

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The rapid development of credit card business in recent years

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Random cards, random charges, random use cards and other chaos

July 7

China Banking Regulatory Commission, People's Bank of China released

"About further promoting credit card business

Notice of Standard Healthy Development "

(The following referred to as "Notice")

Collection of interest fees, overly credit,

Sleep card, joint card, etc.

Put forward 39 governance requirements

Chongquan rectify the credit card market chaotic phenomenon

"Notice" will be implemented from the date of announcement

1. Proposed 31 "no", 1 "prohibited"

The person in charge of the relevant departments of the Banking Insurance Regulatory Commission and the People's Bank of China said that the "Notice" fully absorbs and adopts reasonable suggestions, which is mainly reflected in:

01

Further strengthen consumer rights protection requirements.

Replenishing banking financial institutions must provide customers with signed contract information query channels, notify customers repay and overdue information in an effective way, and provide information on outsourced collection institutions.

Under the premise of compliance and effective coverage of banking financial institutions, banking financial institutions are required to determine the level of credit card fee fees in accordance with the principles of marketization, effectively improve the quality of service, and continue to take effective measures to reduce the burden on customer interest and fees.

02

Increase the supervision requirements for credit card acquisition agencies and liquidation agencies.

The bill of receipt agencies shall accurately identify and complete the transaction information, and the liquidation institution shall improve the rules of payment business newspapers and take necessary measures to the violations of members.

It supplements the responsibilities requirements of abnormal cards and illegal fund transactions for relevant institutions to prevent credit card cashing, stealing brush.

03

Improve the transition period.

It is clear that the transition period is 2 years from the date of the implementation of the "Notice". If the stock business does not meet the "Notice", the rectification shall be completed during the transition period. If the business process and system transformation are involved, it must be completed within 6 months. After the transformation, the new business must be strictly complied with the "Notice" regulations.

"The" Notice "proposes 31 'not to', 1 ', and 74', and 74 ', from transforming development models, excessive credit granting, standardization of regulatory interest fees, strengthening consumer rights protection, strict external cooperation management and other multiple. As the side puts forward clear and specific requirements. "Dong Ximiao, chief researcher at Zhailian Financial and part -time researcher at Fudan University Financial Research Institute.

2. Reduce the burden of interest and fees.

At present, some banking financial institutions have the disclosure of the level of interest and fees unclear, and one -sided publicity of low interest rates and low rates. It is disguised in disguise in the name of the handling fees. Without the customer's autonomous confirmation of the implementation of automatic installment, it is difficult for customers to judge the cost of use of funds, and even increase the burden of customer interest and fees.

The "Notice" requires banking financial institutions to effectively improve the standardization and transparency of credit card interest management, strictly fulfill the obligations of the interest fee explanation in the contract, show the highest annualized interest rate level in a clear way, and continue to take effective measures to reduce the customer interest fee fees Affordinate and actively promote the level of credit card rates rationally.

In response to the credit card installment business, the "Notice" requires the banking financial institution to clarify the minimum starting amount and maximum amount of the upper limit, and uniformly use interest forms to display the cost of use business funds.

In response to credit management, the "Notice" requires banks to reasonably set up the total credit card limit of a single customer's credit card, and incorporate unified management within all credit lines of the institution.

At present, some banks are already informing price management and interest rates. "Bank of China Insurance News" reporters learned from the China Merchants Bank Credit Card Center that in the various business terms and rules of the official website of China Merchants Bank Credit Card, the price catalog, customer -receiving contract, and related business processing pages have fully disclosed the charging standards. Customers can know various types of charging standards through the website and outlets to check the price catalog and view the credit card to use contracts.

"We have completed the annualized interest rate of credit card in interest rates. In the future, we will further optimize the system support and supporting processes notified by customers, enhance the customer experience, and continue to implement the requirements of supervision." Said the person in charge of China Merchants Bank Credit Card Center.

3. These things must be done

At present, consumers in the field of credit cards are mainly concentrated in non -standard marketing publicity, poor complaints, improper collection of customer information, and improper collection.

In this regard, the "Notice" requires a targeted banking financial institution:

The legal risks and legal responsibilities involved in credit cards must be strictly strictly stated, and fraudulent publicity must be performed; the bank's credit card marketing personnel shall implement a unified qualification identification, and the issuance of documents will be issued and presents to customers beforehand.

It is necessary to strictly publish the channels for complaints to customers, and equip resources such as sufficient positions according to the number of complaints.

Customer data security management must be strictly implemented, and customer information is collected through the self -operated channels of the Bank.

It is necessary to strictly standardize the collection of behaviors, not to collect the third party with the debt, and to uniformly publicize the relevant information such as the name and contact information of the collection institution on the official channels of the agency.

Luo Yu, deputy director of the China Banking Research Center of Renmin University of China, believes that in the future, commercial banks need to consider to improve the inclusiveness of credit cards and implement the positioning of public consumption; , Toll pricing and other aspects to strengthen the standardization of management.

4. Do not use the amount of card issuance as a single or main assessment indicator

The "horse racing circle" is the most vivid description of the development of bank credit card business in the past.

The person in charge of the relevant departments of the CBRC said that some banking financial institutions' business philosophy is unscientific, blindly pursuing scale effects and market share, and the prominent issuance of card issuance and repeated card issuance. question.

In response to the management of the card, the "Notice" requires that the banking financial institutions must not directly or indirectly use the number of card issuance, customer quantity, market share, or market ranking as a single or main assessment indicator.

Strengthen the dynamic monitoring and management of sleep credit cards, and the number of long -term sleep credit cards with no customer actively trading for more than 18 consecutive months and the current overdraft balance and over -payment account for zero -time credit card accounts for the total number of cards for the agency. Except for credit cards. The banking financial institution that exceeds this proportion will not issue new cards.

The person in charge of the relevant departments of the CBRC said that in the future, the CBRC will also dynamically reduce the ratio of long -term sleep credit card ratios, and constantly urge the industry to reduce the proportion of sleep cards to a lower level.

At the same time, the "Notice" requires the banking financial institution headquarters to implement a unified list management of cooperation institutions, strictly manage the approval standards and procedures, and shall not be able to carry out the core business links of the credit card through the Internet platform controlled by the cooperation agency. The amount and credit balance shall meet the concentration index limit.

In response to the joint -name card business, the "Notice" prohibits banking financial institutions directly or disguised by the co -branded unit to exercise the credit card business responsibilities. The business scope of cooperation between joint cards is limited to the promotion and promotion of joint units and providing equity services in its main business areas.

5. Online credit card business innovation startup

The "Notice" encourages qualified banking financial institutions to actively adapt to the upgrading and changes of economic development and consumer financial needs. In accordance with the principle of controllable risks, stable and orderly, it explores the development of online credit card business and other model innovations.

The current credit card processing requires offline contracts. However, with the popularity and development of the Internet, the demand for online service to service has increased. The "2020 China Electronic Bank Survey Report" released by the China Financial Certification Center shows that more than 50%of users are looking forward to opening a bank account online.

"Carrying out the online credit card business will become an important attempt to deepen digital transformation and accelerate the deep integration of finance and technology in commercial banks." The chief information officer of the China Banking Industry Association said that the key link of the online credit card business is remote signing. Good target customers' screening, remote video technical support, and online business processes.

Regarding the screening principles of pilot agencies, the person in charge of the relevant departments of the China Banking Regulatory Commission said that in accordance with the guidance of high -quality development, priority to select the people's service recognition, high trust, consumer rights protection and petition complaints to be implemented, business philosophy and risk control fit Careful and strict, bank industry financial institutions participating in the pilot of various rectification work have reached regulatory indicators.

Observation of Sichuan (Source: Bank of China Insurance News)

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