Some banks' credit card business business philosophy is not in place, and the CBRC and the central bank have established new regulations to develop development

Produced | WEMONEY Research Room

Wen | Liu Shuangxia

Credit cards, as the starting point of the retail business of commercial banks, have always been the "fragrant" of the bank. However, in the context of the stress of epidemic and intensified competition in the industry, some banks blindly pursued the scale effect and market share, the abuse of card issuance and repeated card issuance were prominent, and the credit control was not prudent.

In this context, the relevant regulatory policies have been continuously improved. On July 7, the China Banking Regulatory Commission and the People's Bank of China officially issued the "Notice on Further Promoting Credit Card Business Standardized Healthy Development" (hereinafter referred to as the "Notice"), standardized the business operations of credit card business, and implemented the management responsibilities of banking financial institutions and their cooperation agencies. Protect the legitimate rights and interests of financial consumers.

01. Some banks have extensive business philosophy, and risk control is not in place

In recent years, my country's banking financial institution's credit card business has developed rapidly, and it has played an important role in facilitation of payment and daily consumption. But at the same time, the credit card business is also facing many challenges.

The relevant person in charge of the central bank said when answering the reporter that in the past period, some banking financial institutions operating philosophy were extensive, the service awareness was not strong, the risk management was not in place, and the legitimate rights and interests of the customer infringed.

Since last year, banks have frequently received tickets issued by the regulatory authorities due to the illegal credit card business. The credit card business has become the hardest hit area for banks. ICBC, Agricultural Bank, and Bank of China have received the ticket.

Recently, the WEMONEY Research Office has paid attention to that since June, stock -based banks such as Everbright Bank, Minsheng Bank, SPD Bank, China Merchants Bank have been punished for violations of credit card business.

At the end of June, the Credit Card Center of China Merchants Bank was not prudent, and seriously violated the rules of prudential operations. The main illegal facts of the SPDB Credit Card Center are not strict management of collective business management, seriously violated the rules of prudential business, and the punishment is also corrected and fined.

In mid -June, the Beijing Supervision Bureau of the Bank of China Insurance Supervision and Administration also issued two tickets to make corrections against Everbright Bank and Minsheng Bank for "serious credit card collection" and imposed a total of 800,000 yuan in administrative penalties.

In fact, credit card business is the hardest hit area for various banks. According to the 2021 bank consumer complaint data disclosed by the China Banking Regulatory Commission, from the perspective of the business type of complaints, the proportion of credit card business accounted for as high as 52.22%.

According to relevant data, data disclosed by some national banks in the 2021 annual report shows that credit card business complaints accounted for 20%to 90%, and the complaints caused by debt collection methods and means can account for as high as 66%. In addition, complaints in charging pricing and services also occupy a certain percentage.

02. Tighten supervision, strictly standardize card issuance, collection and other behaviors

In addition to increasing penalties, supervision is also constantly improving regulations.

At the end of last year, the China Banking Regulatory Commission issued the "Notice on Further Promoting the Credit Card Business Standardized Healthy Development (Draft for Opinions)", which put forward strict requirements for bank credit card business management, standardized card marketing behavior, credit management, and risk management control.

From December 16th, 2021 to January 16, 2022, the "Notice" publicly solicited opinions from the society and carefully studied the feedback one by one to further improve the "Notice".

The "Notice" was officially released on July 7th, with a total of eight chapters and 39 articles, which are divided into enhanced credit card business management, strictly standardized card marketing behavior, strict credit management and risk management and control, strict management and control of funds, comprehensively strengthen credit card installment business specifications Management, strict cooperation agency management, strengthening the protection of consumers' legitimate rights and interests, and strengthening credit card business supervision and management.

The "Notice" pointed out that some banking financial institutions have the disclosure of the level of interest and fees unclear, and one -sided publicity of low interest rates and low rates, disguised interest in disguise in the name of fees, blurring actual use costs, unreasonable setting of too low billing staging starting points or starting point or starting point or starting point or starting point or starting point or starting point or starting point or starting point or starting point or starting point or from No starting point, without the customer's autonomous confirmation of the implementation of automatic installment, etc., it is difficult for customers to judge the cost of use of funds, and even increase the burden on the customer's interest and fees. The "Notice" requires banking financial institutions to effectively improve the standardization and transparency of credit card interest rate management.

In terms of strengthening consumer rights protection, consumer complaints in the field of credit cards are mainly concentrated in non -standard marketing, poor complaints, improper collection of customer information, and improper collection.

Following the prominent issues of consumer complaints, the "Notice" is regulated for the targetedness and requires banking financial institutions: the legal risks and legal responsibilities involved in credit cards must be strictly explicitly strictly strictly strictly strictly strictly strictly strictly strictly explicitly responsible for credit cards involved. , Issue a certificate and show it to the customer beforehand. It is necessary to strictly publish the channels for complaints to customers, and equip resources such as sufficient positions according to the number of complaints. Customer data security management must be strictly implemented, and customer information is collected through the self -operated channels of the Bank. It is necessary to strictly regulate the collection of behaviors, and must not be collected by the third party that has nothing to do with the debt.

In addition, regulators require financial institutions to transform the extensive development model. The operating philosophy of some banking financial institutions is unscientific, blindly pursuing scale effects and market share. The abuse of card issuance and repeated card issuance are prominent.

The "Notice" requires that the banking financial institutions do not use card volume and number of customers as a single or main assessment indicator. Banking financial institutions with long -term sleep card rates exceeding 20%shall not issue new cards.Reasonably set up the total credit limit of a single customer credit card.When the credit approval and adjustment of the credit line, the customer shall be deducted from the credit card of the credit card of other institutions.The above -mentioned central banks pointed out that urgently need to promote the banking financial institutions based on the new development stage, implement new development concepts, build a new development pattern, accelerate the transformation of credit card business development methods, strengthen prudent compliance operations, improve the quality of financial services, do consumers a good job of consumersProtection of rights and interests to improve the quality of benefit people's convenience services.

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