Xiaoyi Power Supply Company implements "refined" grid management to serve the people to benefit the people

Since the beginning of this year, from the perspective of "grid" management, Xiaoyi Power Supply Company has continuously promoted "refined management", strived to provide "personalized services", continuously improved the level of "obtaining power", created value for customers, continued to increase operations operations Quality and efficiency.

It is understood that the electrical service network lag management is to divide the target area into several sectors. Each section is a grid. When conducting power supply services, special personnel are used as the "grid", and the working mechanism of responsibility to people and groups to the group is to the group. To implement refined management of power supply services. Xiaoyi Power Supply Co., Ltd. is "rowing the network" in accordance with the principles of "convenient customers, service in place, business collaboration, and dynamic adjustment". Visit customers of their own exclusive districts, and solicit opinions and suggestions from customers to help solve the problem of electricity usage, so as to "solve the service needs in the grid, eliminate the hidden service in the grid" The goal of the people and service results ".

At the same time, Xiaoyi Power Supply Company took the "last mile" of "last mile" as a starting point, established an electronic channel promotion mechanism, optimized the service functions of business halls, and made every effort to promote the diversified payment services of "online State Grid", WeChat and Alipay. Implement the online electricity handling model and achieve full coverage of the online business hall. The company has transformed from traditional single power supply services to providing diversified services, from passive services to active demand for active services, allowing customer service to "have a distance" to "zero distance" from the past.

In the next step, Xiaoyi Power Supply Company will use "refined management" and "personalized services" to set up a bridge of "grid management" to enhance customer service value, and strive to achieve "things in the middle of the grid, the transit of people in the network in the network, the transit of people in the network, The management model of small things is not exceptional, and big things do not go out ", thereby steadily improved the level of high -quality power supply. (Reporter Hui Aihong correspondent Li Chunhui)

Luliang Daily

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