Weihai Business Bank 丨 Provide warm -hearted service for the elderly through the opening area

In recent years, the Weihai Economic Development Zone Science and Technology Innovation Bureau aims to improve the quality of the elderly, and has launched a series of temperature service measures customized for the elderly to promote the in -depth development of "aging" services in the field of social insurance.

The Science and Technology Innovation Bureau of the Economic Development Zone will pack "retirement pre -review", "retirement benefits", "personal account information maintenance", "retirement multiple payment and refund", "urban and rural residents' pension relationships" and other business packaging. Internal circulation is handled, and the ending of each link will be feeded internally. The elderly have achieved "run at most once" from submitting the retired pre -review information to the pension. At the same time, according to the information system records, the Science and Technology Innovation Bureau of the Development Zone will screen out the list of people from the age of age this year, push to the insured unit, and implement the age reminder service. All units with retirees that year can submit the "retirement declaration" information at one time through the year from the year from the year. A unit only needs to handle this business once a year, which greatly improves the efficiency of work.

Relying on the big data platform to replace the traditional social security treatment qualifications for all -person certification services, through the analysis of the full -scale behavior trajectory of the treatment personnel, dynamically judge the social security treatment qualification, and achieve the new qualification certification of "more data running legs, the elderly less running legs" qualification certification, model.

Since the beginning of this year, the certification rate of the big data system of the Economic Development Zone has reached more than 98%. Among them, 27,000 people have been "silently certified" through the high -speed rail civil aviation information comparison, and the hospital network reimbursement. The active service of "meeting" has completely solved the problem of certification operations for the elderly, and solves the worries of the elderly who will not use smartphones and children who are not around. In order to improve the service level of various service site staff, the Economic and Technological Innovation Bureau of the Economic and Technological Innovation Bureau regularly holds training meetings on pension insurance policies, business handling, and "Weihai Renshi" APP operation and other content, and establish a real -time business docking model to make the "home home The service at the entrance "service holds quality and quantity.

Focusing on the requirements of the business environment and the issues that the elderly are most concerned about, the Science and Technology Innovation Bureau of the Development Zone will produce a 7 "Endowment Insurance Classroom" video, and use the animation that the elderly can understand and the language that can be understood. Gold issuance, retirement certification, and only child subsidy and other issues, nearly 7,000 views.

The Economic Development Zone Science and Technology Innovation Bureau specially opens a service window for the elderly to implement the "one -window" acceptance and answer to provide the elderly with a warm service from the entire process from the entire process of obtaining, guiding, answering questions, and acceptance. At the same time, build a "one -stop" supporting facility, provide wheelchair crutches and love seats for the elderly before business processing, and provide old flower mirrors and magnifying glass during business processing. Provide thoughtful and thoughtful services for the elderly who came to work.

In the process of promoting the use of social security cards to issue pensions, the staff of the Science and Technology Innovation Bureau of the Development Zone actively promoted the collection of social security cards and produced a detailed application flowchart. For the elderly who are older and have not received social security cards in different places, the Science and Technology Innovation Bureau of the Economic Development Zone still retains the original distribution channels, continues to pay pensions on a monthly basis, and gradually transitions, and does not make "one -size -fits -all" hard requirements. (Hi Weihai client reporter Yang Hui correspondent Yu Qinyu)

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