Hedong promotes the construction of "offline shopping seven days without reason" and ODR enterprise construction

China Food Safety Network (Yao Wei reporter Li Tian) guides outstanding enterprises to implement the establishment of an offline seven -day no reason return system and continuously promote the construction of the ODR enterprise mechanism. Powerful measures of degree. In the theme of "Welcome to the event, loyalty, strong responsibility, and entrepreneurial achievements", and to learn and promote education and practice activities, Tianjin Hedong District Market Supervision Bureau has thoroughly implemented the new development concept, actively carried out offline shopping for seven days without reason, ODR enterprises to promote the work of promoting work , Create a safe and assured consumer environment.

The Hedong Bureau carefully sorted out offline physical stores such as shopping malls, supermarkets, and brand vendors with a large operating scale, high social awareness, and relatively concentrated consumption in the area under its jurisdiction to refine the work tasks. The staff conducted in -depth publicity and training on the operator, and actively guided various operators to actively promise. A "one -to -one" on -site guidance is implemented for business districts such as Kerryhui, famous artist decoration cities, Red Star Macalline and other business districts. There is no reason to return the system, and it promises that enterprises cover business super, catering units, pharmacies, food stores, etc. Since 2022, a total of 319 companies have no reason to return goods under the line, solving 245 items for consumers, paying 578,097 yuan.

At the same time, the bureau will actively introduce key areas, key business districts, and key enterprises that are closely related to the living consumption of the masses to introduce the ODR mechanism to guide ODR companies to actively negotiate with consumers to resolve disputes online, allowing operators to establish a sense of integrity to improve their reputation and reputation The significance of degree and reputation stimulates the vitality of the operator to resolve consumer disputes, enables consumers to enjoy a higher quality consumption experience, and help create a green consumer environment. As of now, 10 ODR companies have been developed, and 75 consumer disputes are solved for consumers.

In the next step, the bureau will continue to focus on the construction of international consumer cities and regional business center cities, adopt a typical demonstration role of "with dots, and gradually expand" to play a typical demonstration role, and promote the promise of non -reasonable return commitment to cover in a larger scale and more fields. Immediately, promote the construction of ODR enterprise mechanisms, further enhance market vitality, create a high -quality consumer environment for consumers, and welcome the 20th CPC victory with the party with excellent achievements.

China Food Safety News Agency Tianjin Journalist Station

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