Chongzhou Taxation Development "First -handed Process" activity out of the service "heart" experience

In order to better serve the taxpayer's payment, the implementation of "I do practical affairs for the taxpayer and the private tax spring breeze", and the implementation of the detailed combination of tax support policies. The tax service hall carries out the "first -hander process" activity, carry out the full process experience of tax and fees service work, and promotes the optimization of service processes and improves service quality.

In the Self -service area of ​​the Chongzhou Taxation Service Office, Hu Zhidan, the tax personnel of Huiyuan Century Intelligent Technology Co., Ltd., Sichuan Province, came to handle the business. "Hello, what business do you do? What need to help you?" Knowing the company knows the company After the tax personnel handled the VAT tax refund business for the first time, Hu Yangcheng took the initiative to provide counseling services for him. With the help of Hu Yangcheng, enterprise tax staff quickly entered the Sichuan Electronic Taxation Bureau generally refund (deduct) tax management page Fill in the industry, the total assets, and the reason for the application of tax refund, and successfully submit the application for the "Application for Returning Tax Tax (Institutional Removal Tax Deals)" to wait for the tax refund to the corporate account. "I did not expect to complete the application in just a few steps. For the first time in the enterprise order, the tax hall was handled to handle the value -added tax deduction business. I did not expect that the director personally counseled and the service was particularly intimate. I was particularly satisfied! The service of Qi '! "Sichuan Huiyuan Century Intelligent Technology Co., Ltd., Hu Zhidan, said.

In the self -service tax area, the taxpayers who accompanied the departments of Hu Yangcheng to the entitled to receive a full process of receiving special VAT invoices, VAT tax refunds and other tax -related business on the self -service tax machine, and learned in detail the taxpayer's payment of taxes online tax payment payment Feelings and problems encountered in the operation, listen to the opinions and suggestions of the taxpayer's payment.

At the tax service window, Hu Yangcheng provides services to the taxpayer as a staff member. Mr. Yang, the tax staff of Chengdu Lecale Catering Service Co., Ltd., came to handle the company to cancel the relevant business. Hu Yangcheng patiently promoted the simple cancellation process for the taxpayer Essence "Really? Now that corporate tax cancellation is so simple?" Mr. Yang, the tax staff of Chengdu Lecale Catering Service Co., Ltd., asked Hu Yangcheng with a surprising tone. "You don't hear it right. To facilitate the taxpayer, as long as you meet the simple cancellation, you can handle it in the Electronic Taxation Bureau without submitting any materials." After getting Hu Yangcheng's affirmative answer, Mr. Yang showed a satisfactory smile.

In the work of the work, Hu Yangcheng also conducted exchanges with the tax service staff to learn more about the changes in the needs of the taxpayer's payment and the implementation of the tax service measures. The concept of "everyone is the builder of everyone's business environment" is practiced, and the difficulty of making up the gambling point of the tax payment and payment of taxes is established. Filling.

In the next step, Chongzhou Taxation will normalize the special activities of the "first -hander process", and continuously establish and improve the working mechanism, and continue to innovate work methods through the work ideas of "side experience, search, and rectification" Measures, with a pragmatic work style, improve the service experience of the taxpayer's payment, promote the continuous improvement of service quality and the continuous optimization of the tax business environment.

Reporter Chen Shen

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