"Go to the process, solve difficult problems, excellent services", open up the difficult point of pain points, and optimize the window service at all efforts

Recently, Comrade Zhang Shouwei, a member of the Party Group and Deputy Director of the Municipal Human Resources and Social Security Bureau, and members of the Municipal Social Security Center team went to the Municipal Government Service Center Human Resources Social Window to carry out the "Human Resources and Social Cadres Portable Process" activity. Through "follow -up", "accompanied" and "talk" and other methods, focus on the matters of high -frequency management of the enterprise, the "urgency and sorrow" matters, and the key difficulties of the masses, and comprehensively test the quality and efficiency of the window service. For problems reflected by the "walking process", sort out the formation of the "three lists". Starting from the root cause of the problem, the rectification measures, responsible persons, and rectification time limit are clarified one by one.

Deepen the "whistle report" mechanism. Innovate the establishment of the "full business audit" model in the background, select 5 young backbones to enter the window, decoupled with the original department, conduct social security business learning, and implement a "integrated" review of the social security business pushing the background review after the front desk is accepted to effectively avoid complex businesses Or the cross -department review push situation has strengthened the coordination efforts of the front and back work.

Strengthen the power supplementary equipment in the background of the window. Establish an incentive constraint mechanism, take the window as a base for the cultivation and exercise of social security cadres, and the window work experience as an important reference for cadres' selection and use, professional title evaluation, and annual assessment, etc., and improve the enthusiasm and initiative of cadres and employees to first -line window services.

Strengthen the connection of the "city -to -office" business. Establish a report mechanism for the "city -to -office" problem, and record the problems, timely feedback, and regularly report on the various problems encountered in the "city -General Office" of the social security business to ensure the smooth and efficient work of the "City General Office". Participating units and the masses provide time -saving and labor -saving experience.

Improve social security business network running rates. Strictly implement the "one -time business" requirements, increase the business functions of the online service hall such as "Slowing Enterprise", "Delete Credit Approval", and "Dedicated Documents", so that enterprises can handle various online businesses without leaving home. Then go to the window to promote the upgrade of the service of the Social Security Office.

Increase the publicity of social security business online. Prepare the operating guide for social security business networks, and widely publicize through channels such as WeChat public account, enterprise and institutions WeChat groups and other channels; learn advanced city experience, launch a series of video promotional videos of "Teach You Social Security" The "online handling" of enterprises' social security business has become simple.

Establish a long -term mechanism for feedback reporting on window problems. All kinds of problems found in the window work need to be coordinated by the background business department or center, and promptly push the central office of the center, and hold a special meeting to study and solve it as soon as possible. "".

The "walking process" of human -social cadres is a business work inspection device that integrates methods and practice, and is an accelerator covering the quality and efficiency of human social services. In the next step, the Human Social window of the Municipal Government Service Center will implement the "walking process" rectification service measures, further streamline the system and mechanism that hinders the service of the window service, and promote the change of window services from "running thinking" to the "public perspective" and continuously improved to to continuously to into The ability of the masses to do practical affairs and the quality and efficiency of government services.

(Source: Municipal Political Service Center Human Resources Window)

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