Dunhuang: "Three Hearts" service allows taxpayers to enjoy policy dividends

Since the launch of the annual calculation of the comprehensive income of personal income tax in 2021, the Dunhuang City Taxation Bureau relies on the big data of taxation to analyze the characteristics of crowds in the city, establish a grid -based service mechanism, guide taxpayers to remote calculations in a timely manner, review timely review in time Tax refund applications, carefully and intimate "three hearts" to serve taxpayers to enjoy policy dividends.

"Face -to -face" answering questions carefully. The Dunhuang Taxation Bureau selected the backbone of business and individual tax banking volunteers to form a "Youth Commando", penetrating into key enterprises and units in the jurisdiction, and answered various types of exchange for financial personnel and taxpayers on the spot. A teacher from Guojiabao Middle School in Dunhuang City was unable to handle the comprehensive income of 2021 for special reasons and required the unit to handle it. The financial leader of the Guojiabao Middle School in Dunhuang City seemed to help with the Dunhuang City Taxation Bureau, and finally counseled at the tax personnel patiently and handled the tax refund on the Natural Human Electronic Taxation Bureau.

"One -to -one" solve difficulties. The Dunhuang City Taxation Bureau reported the application information through big data screening. Tax personnel asked the taxpayer to fill in the actual situation of the information by phone, patiently publicize the interpretation of the policies and regulations, timely counsel to correct the error data, and ensure that the taxpayer declares correctly. Several employees in Dunhuang City Shenghui Industry and Trade Co., Ltd. have similar salary and similar family conditions, but the tax replenishment tax is largely different. Tax cadres contact Zhao Yan, the financial leader of the company in time, carefully explain to them special additional deduction policies, and pointed out that individual personnel may not fill in the special additional deduction project. Zhao Yan notified the company's employees to revise and improve the relevant related relevant solutions according to the solution given by the tax staff. Information, send a tax red envelope to each taxpayer.

"Handle handle" intimate counseling. Since the start of the annual exchange calculation, the Dunhuang Taxation Bureau has increased its publicity and training, focusing on training and counseling the annual exchange system, basic processing process, special additional deduction method, and year -end award policy to ensure that taxpayers fully enjoy policy dividends. Up to now, 12 special training has been organized, and 750 taxpayers (times) have been trained.

(Li Wei)

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