Taicang: On -site service solving the problem, the true feelings are the heart to warm people's hearts

Taicang: On -site service solving the problem, the true feelings are the heart to warm people's hearts

Recently, the Pantheli Bridge Sub -branch of Taicang Rural Commercial Bank in Jiangsu received a call. The client's mother forgot the bank card password and urgently needed password resettlement to handle medical settlement. If you are not around, you cannot go to the bank to handle your password. The staff made a detailed inquiry of the customer's situation, leaving the customer contact information, and feedback the situation to the sub -service supervisor. Based on the customer -oriented service concept, the Footwell Sub -branch immediately organized two staff members to bring the mobile terminal to the customer mother's mother On -site service work.

In order to ensure compliance, efficient and smooth process, the staff first had patient and meticulous communication with the elderly. After confirming the actual situation and the true willingness of the elderly, they carefully handled the relevant business. The client and his mother expressed their gratitude to the on -site service of the branch, and actively cooperated with the completion of procedures such as taking pictures, face recognition, signing confirmation. After finishing the card opening business, the staff carefully instructed the elderly to remember the new passwords, and called the customer that they could handle the withdrawal business on their behalf.

In response to the inconvenience of action, special customers who are in bed and urgently need to handle financial business. The staff of Taicang Rural Commercial Bank takes intimate services as the unchanged intention. The first time they arranged special personnel on -site services to solve the problem. Taicang Rural Commercial Bank will continue to carry forward the customer -oriented service concept, send the service to the door, and let special customers feel a warm service. (Wen He Yi)

Responsible editor: Zhang Wei Guo Jinhui

- END -