The China Banking Regulatory Commission: Pudong, Ping An, and Baixin Bank in the second quarter of personal loan complaints ranked in the top three of the shareholding bank

On September 28, the China Banking Regulatory Commission issued the "Notice on the Consumption Consumption Corporation in the second quarter of 2022" (referred to as the "Notice") showing that in the second quarter of 2022, the China Banking Regulatory Commission and its dispatched agencies received and transferred to the banking consumption to consumption consumption. Complaint 81716. Among them, 18,338 state -owned commercial banks were involved, accounting for 22.4%of the total complaints; 32,575 joint -stock commercial banks, accounting for 39.9%of the total complaints.

On the whole, the complaints of Bank of Communications and ICBC are ranked among the top two state -owned commercial banks. In the second quarter of 2022, the median complaints for large -scale commercial banks were 3073.5. Among them, the Bank of Communications 4017, accounting for 21.9%of the total complaints of large state -owned commercial banks; 3296 ICBC, accounting for 18.0%.

Pudong Development Bank, Industrial Bank, and Ping An Bank have the top three complaints. In the second quarter of 2022, the median complaint volume of joint -stock commercial banks was 2,295. Among them, Pudong Development Bank 7130, accounting for 21.9%of the total complaints of the joint -stock commercial bank; 4,802 of Industrial Bank, accounting for 14.7%; Ping An Bank 4072, accounting for 12.5%; China Merchants Bank 3671, accounting for 11.3%; CITIC Bank; CITIC Bank; CITIC Bank 3053, accounting for 9.4%; 2,570 Everbright Bank, accounting for 7.9%; Minsheng Bank 2,295 pieces, accounting for 7.0%; Guangfa Bank 2013, accounting for 6.2%; Huaxia Bank 1596, accounting for 4.9%; Bainkin; 482 banks, accounting for 1.5%.

01. Personal loan complaints: Pudong Development Bank, Ping An Bank, Baixin Bank complained to the top three of the shares

In the second quarter of 2022, in the banking consumer complaints received and transferred by the CBRC and its dispatched agencies, there were 24,915 personal loan business complaints, accounting for 30.5%of the total complaints.

ICBC's personal loan business complaints ranked first in large state -owned commercial banks. The median complaints of personal loan business of large state -owned commercial banks are 540. Among them, 945 ICBC, accounting for 28.7%of the total complaints of the ICBC; 574 Agricultural Bank, accounting for 18.3%; Bank of China 553, accounting for 25.0%; 527 CCB, accounting for 17.5%; Postal Savings Bank; 454 pieces, accounting for 17.0%; 276 banks, accounting for 6.9%.

Pu Development Bank, Ping An Bank, and Baixin Bank's personal loan business complaints ranked among the top three joint -stock commercial banks. The median complaints of personal loan business of joint -stock commercial banks are 263. Among them, Pudong Development Bank 534, accounting for 7.5%of the total complaints of Pudong Development Bank; 471 Ping An Bank, accounting for 11.6%; Baixin Bank 468, accounting for 97.1%; Everbright Bank 331, accounting for 12.9%; Minsheng Bank; Minsheng Bank 286 pieces, accounting for 12.5%; 267 CITIC Bank, accounting for 8.7%; 263 items of Industrial Bank, accounting for 5.5%; China Merchants Bank 243 pieces, accounting for 6.6%; 215 China Bank, accounting for 13.5%; Bohai Bank Bank; Bohai Bank 197, accounting for 59.5%; 144 cases of Guangfa Bank, accounting for 7.2%; Zhejiang Commercial Bank 122, accounting for 43.7%; Hengfeng Bank 32, accounting for 11.4%.

02. Credit card complaints: Pudong Development Bank, Industrial Bank, and Ping An Bank ranked in the top three shares banks

In the second quarter, the CBRC and the banking consumer complaints received and transferred by its dispatched agencies involved 39,687 credit card business complaints, accounting for 48.6%of the total complaints.

Transportation Bank credit card business complaints ranked first in large state -owned commercial banks. The median number of credit card business complaints for large state -owned commercial banks is 1579.5. Among them, the Bank of Communications 3,404, accounting for 84.7%of the total complaints of the Bank of Communications; 1,620 ICBC, accounting for 49.2%; Agricultural Bank of China 1604, accounting for 51.2%; 1,555 Construction Bank, accounting for 51.6%; Postal Savings Bank; 832, accounting for 31.2%; Bank of China 790, accounting for 35.7%.

The credit card business complaints of Pudong Development Bank, Industrial Bank, and Ping An Bank ranked among the top three of the joint -stock commercial banks. The median number of credit card business complaints for joint -stock commercial banks is 1925. Among them, Pudong Development Bank 6,172, accounting for 86.6%of the total complaints of Pudong Development Bank; 4,093 Industrial Bank, accounting for 85.2%; 3,316 Ping An Bank, accounting for 81.4%; China Merchants Bank 3073 Pieces, accounting for 82.2%; Everbright Bank 2091, accounting for 81.4%; 1759 Minsheng Bank, accounting for 76.6%; 1755 cases of Guangfa Bank, accounting for 87.2%; Huaxia Bank 1,282, accounting for 80.3%; Hengfeng Bank; Hengfeng Bank; Hengfeng Bank 211, accounting for 75.1%; Zhejiang Commercial Bank 132, accounting for 47.3%; 93 Bohai Bank, accounting for 28.1%.

03. Complaints of wealth management business: Postal Savings Bank ranks first in state -owned banks

In the second quarter, in the banking consumer complaints received and transferred to the banking consumer complaints, 3077 complaints were involved in the banking consumer complaints, accounting for 3.8%of the total complaints. Among the complaints involving large state -owned commercial banks, 1439 complaints of wealth management business, accounting for 7.8%of the total complaints of large state -owned commercial banks; in the complaints involving joint -stock commercial banks, 1069 complaints of wealth management business, accounting for shareholding commercial bank complaints 3.3%of the total. The number of complaints for the postal savings bank's wealth management business ranks first in large state -owned commercial banks. The median complaints of financial management business complaints in large state -owned commercial banks are 173. Among them, 540 postal savings banks, accounting for 20.3%of the total complaints of postal savings banks; 240 Agricultural Bank, accounting for 7.7%; ICBC 183, accounting for 5.6%; 157 banks, accounting for 5.2%; Bank of China 156, accounting for 7.0%.

Promotion Bank, China Merchants Bank, and Pudong Development Bank's wealth management business complaints ranks among the top three joint -stock commercial banks. The medium number of complaints for financial management business of joint -stock commercial banks is 58. Among them, 307 items of Industrial Bank, accounting for 6.4%of the total complaints of Industrial Bank; 180 China Merchants Bank, accounting for 4.9%; Pudong Development Bank 117, accounting for 1.6%; 112 Ping An Bank, accounting for 2.8%; China CITIC Bank 97 Pieces, accounting for 3.2%; 85 Minsheng Bank, accounting for 3.7%; 58 Everbright Bank, accounting for 2.3%; 42 cases of Guangfa Bank, accounting for 2.1%; 37 Huaxia Bank, accounting for 2.3%.

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