Help the "Longshi Lei Feng" service mechanism with the "Four Hua" service mechanism

Since the beginning of this year, the Qingyang Taxation Bureau has focused on the goal of the "four fines", firmly established the concept of "centered on taxpayers and payment of people", and focuses on being able to serve the people, the people's exquisite services, benefit the people's high -quality service, and make effective results. Relying on the service mechanism of the "Longshi Lei Feng" all members, the "organizational structure, precision policy promotion, real -time consultation and counseling, and question collaborative visualization" were explored and promoted the "Longshi Lei Feng" service mechanism Those who go deeply and fulfill their efforts to serve the combined tax support policy "fast and stable" to land and implement them.

Organizational structure entity

In accordance with the requirements of "Everyone is a helper and everyone is Long Tax Lei Feng", it is closely based on the "four -in -one" of the 12366, the tax service department, the electronic tax bureau, and the tax branch. ) The tax service department and the tax administrator of the room office are supported by the grid service system. The Municipal Bureau has set up 75 taxpayers to help the group with the physical tax branch as the architecture. "Long Tax Lei Feng", all -weather, all -round, 17732 taxpayers and paymenters provide the entire process of tax payment, full -chain policy promotion, consultation and counseling services.

Taxation cadres of Huachi County penetrate the "one -to -one" publicity and counseling tax and benefit policy of the enterprise

Qingyang Huizhong Commodity Concrete Co., Ltd. is a concrete manufacturing enterprise. Since the introduction of new combined tax support policies this year, the Ningxian Taxation Bureau "Long Tax Lei Feng" service team pushed the policy announcement and shared the company to the enterprise as soon as possible. Policy "Happiness Menu". As of the end of August, the company had accumulated a total of 539,000 yuan in taxes and fees.

"'Long Tax Lei Feng' is really convenient. Tax cadres often push us the latest preferential policies. In order to allow us to fully enjoy the policy, they do n’t know how many times they do n’t know. The wave of waves has greatly alleviated the company's capital turnover problem, allowing us to be more confident in the future development of the company! "Said Zhang Yongan, an accounting of Huizhong Commodity concrete Co., Ltd.

Policy push accuracy

The new combined tax and fees support policy types, large scale, and wide coverage, and the needs of taxpayers and paymenters on policies also show the characteristics of differentiation and personalization. According to the actual situation of the taxpayer industry, corporate characteristics, and policy needs of the Taxation Bureau of Qingyang City and counties (districts), regularly sort out policy push points on a regular basis. "Precision" and "personalized" to taxpayers and payers to push related taxes and fees, and effectively enhance the policy awareness of taxpayers' policy.

Zhengning County Jinniu Industrial Co., Ltd. is a food manufacturing company established in 2003. A variety of products have been designated by Shenzhen Airlines, HNA, China Eastern Airlines, and United Airlines. In the past two years, they have been affected by the epidemic. The company's orders have decreased. The turnover is seriously insufficient. Since the introduction of small and medium -sized enterprises in manufacturing, the tax and fees of small and medium -sized enterprises have successively paid 880,000 yuan in taxes, effectively alleviating the pressure on funds.

"In the first two days, in the Taxation Bureau 'Long Tax Lei Feng" helper, I saw the small and medium -sized enterprises pushed by the tax bureau pushed by the tax bureau continued to delay the payment of some taxes and fees. Through consulting and understanding, our company has 440,000 yuan in taxation. It can be slowly paid for 4 months, which is equivalent to getting a interest -free loan. "Yang Xiaoyan, the financial accounting of Jinniu Industrial Co., Ltd. in Zhengning County, said sincerely.

The cadres of the Taxation Bureau of Zhengning County push the taxpayer's tax policy to the taxpayer through the "Long Tax Lei Feng"

Consultation and counseling real -time

The service mechanism of "Long Tax Lei Feng" will include all 17,732 taxpayers in the city into the service system. The taxpayer can not leave home online consultation taxes and fees, and achieve policy consulting and counseling "24 hours without snooze". In order to ensure the timely response and accurate counseling of the taxpayer's payment, the county (district) bureaus, the tax branch, the daily acceptance of the group administrator, the tax cadre accepted the daily acceptance, the day -to -day leader, the youth talent, the team of experts, etc. The backbone of the business is conducted to ensure that the taxpayer's consultation questions are answered as soon as possible. It is true that there are people in charge, the part of the case, the consultation, and the response to the complaint.

"I didn't expect that I didn't run a step and didn't spend a penny. The Taxation Bureau helped me send the ticket to the home. 'Long Tax Lei Feng' really made me feel at ease; Layers of protection, and sometimes going to a business trip in other places, it is really inconvenient to go to the site to handle the tax business. With the "Long Tax Lei Feng" issues, these issues have been solved. "Recently, Zhou Yan, a taxator of Gansu Oriental Engineering Co., Ltd. On a business trip in other places, it happened that the company urgently needed to purchase invoices due to a business, and Zhou Yan was in the "Long Tax Lei Feng" group@在 在 在, and the "Long Tax Lei Feng" team of the Taxation Bureau of Heshui County passed the video remote counseling Zhou Yan at the Electronic Taxation Bureau I handle the invoice mailing business.

Taxation cadres in Heshui County in the "Long Tax Lei Feng" helped group to answer questions for taxpayers

"Townsing Questions" visualization

"Long Tax Lei Feng" gives full play to the role of the "remote help office interrogation" service platform, one -to -one, point -to -point remote video counseling taxpayer taxes to ensure that taxpayers understand, learn, remember, timely, fast, and efficient Help taxpayers solve difficult problems such as poor operation, loss of passwords, and error declarations, and realized the transformation of "run once" to "not run once" for tax payment. Essence

Remote guidance of taxpayers in Xifeng District tax cadres to handle tax -related business

"A few days ago, when I applied for the company's branches' corporate income tax declaration, I might be dysfunctioning the policy, and the data verification has been unsuccessful. FinallyData and operation modules have successfully completed the declaration in a while! 'Long Tax Lei Feng' can not only learn the tax policy, but also help us solve the tax declaration problem, it is really good. "Qingyang Lingrui Electronic Technology Engineering Co., Ltd.Jia Jingyao said.Source: Gansu Tax

Author: Qingyang Taxation Bureau Zuo Bibo Wang Tao Hao Ziheng

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