Use professional casting quality to serve the reputation with service -Huang Bin, the star service of Guangdong Province

The exhibition performance charge is before, serving customers with all my mind and facing the work of the work ... Huang Bin, Dongguan Unicom Shi Pai Business Hall, with a strong sense of mission and a high degree of responsibility, silently adheres to the front -line positions of the business hall. Change, highlight the power of example and benchmark. He has won the honorary titles of the outstanding employees of Dongguan City Campaign, the company's opening of the Red Land Warriors, the Star of the Market and the Star of the Gold Medal Sales. It is a well -deserved "star of service".

On the front line, handle the customer's problem with all your heart

In colleagues, Huang Bin is a "persistent" person. As a salesperson, he never set his work circle in the fixed scope of the business hall. Wherever there are customers, there is a figure of his service. During the work rest period, a customer contacted him, which was about the network problem about the new store. The customer store was more anxious when it was opened. Huang Bin still came to the door to understand the customer's problems and needs for the first time. Successfully helping customers handle mobile phone numbers business and installation of Unicom broadband, and can help customers solve the problem as soon as possible to get the customer's praise.

Salesman Huang Bin

He is the "leader" of customer service

In Huang Bin's cognition, "I want customers to think" is not a slogan, but to practice in practice, listen to every needs, and serve customers. In addition to working, I have helped customers to deal with emergency issues many times, so that customers have less unnecessary trouble. The impression is that one time when I was off work, a uncle ran to the business hall very anxiously. Huang Bindi was very anxious. What happened to the uncle for a while? After understanding, the customer's mobile phone and mobile phone card will be stolen, and the money in WeChat will be stolen. Huang Bin first helped customers make up for the mobile phone card and patiently introduced the mobile phone to the customer. In the end, the customer bought the mobile phone and Huang Bin helped the customer to log in to WeChat on the new mobile phone. The customer saw the balance in WeChat, and was very happy to say that thanks to our problem, otherwise we didn't know who to help at night.

Huang Bin handles business for customers

He is the "main force" of team performance

"Hello everyone, it's really good." This is a sentence that Huang Bin often hangs on his mouth. There are now 3 operating employees in the Shi Pai Business Hall. In addition to him, there are two new employees, which is a young team. As a relatively senior employee in the team, Huang Bin clearly understands the mission and responsibility as an old employee, cares and helps them grow together. In the team, Huang Bin insisted on taking the lead in carrying out business development and teaching new employee business knowledge, helping everyone to analyze their weaknesses, and insist on a small step forward every day, and grow up a lot of steps in the future. Let the other members of the passion and forge -life infection team. He always said that he was a "green leaf" that set off his role, but in everyone's heart, he was the "big brother" of the team and the "top beam column" in performance. He enthusiastically helped customers deal with the problem, patiently taught colleagues to solve doubts, and watched the customer who left with a smile and the progress of his colleagues every day. He himself was very happy. In addition, he established the goal of winning excellent employees every year, creating a positive working environment atmosphere, and striving to drive each colleague to become an excellent employee with good service and performance.

Whether it is on the front line of business or in daily work, Huang Bin believes that everything he does is to do some "small things" that he can do on the basis of doing his job, but there is very little waves in life. Really, the more ordinary is the more valuable. (Tao Lirong Yang Guang)

Source | Yangcheng Evening News · Yangcheng School

Responsible editor | Feng Xiaojing

School Delivery | Zhao Dandan

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