To purchase home appliances, it is necessary to understand: "Yanbao Service" is not the "three packages" continuation

Recently, the Consumer Protection Commission of Wuxing District, Huzhou City, Zhejiang Province received a complaint from consumer, reflecting a washing machine purchased in a large local shopping mall in 2017. Recently, the motor needs to be repaired. The "three packages" period (1 year of the whole machine and 3 years of main components), and the mall said that the counter has been withdrawn, there is no testimony, and consumers need to repair themselves at their own expense. Consumers believed that the merchant gave it a delay card and assured her for 3 years to ensure that it should be repaired for 6 years (3+3) for it for free.

After receiving the complaint, the Wuxing District Consumer Protection Commission launched an investigation and organized mediation. The merchant presented the staff to the staff described by the consumer, which clearly marked the "three -year -old machine free to repair the VIP gold card". It is not a delay card style that uniformly produces and stamped the official seal of the merchant. According to the "Three Packages" of the "Three Packages" of the "Three Packages" in the "Repair and Return Responsibility Regulations of some Commodity Repair and Replacement Return Responsibility Regulations": The "three packages" of the laundry machine is valid for 1 year and the main components are 3 years. Article 16 stipulates that during the "three packs" period, it is advocated that sellers, repairrs, and producers come to provide "three packages" services. The 3 -year VIP full -machine repair card provided by consumers can only ensure that its entire machine repair time is expanded to 4 years. According to the time for consumers to buy, it does exceed the "three packages" period, and the merchant has no obligation to repair it for free.

Finally, after the staff's mediation, the merchant promised to repairs for them for free, but the cost of the parts generated by the parts required consumers to bear itself.

In this regard, the Wuxing District Consumer Protection Commission reminds consumers to pay attention to two points when purchasing and using the "Yanbao Card":

Distinguish the difference between formal extension cards and VIP repairs cards. First of all, it is clear that the "extension service" is not the continuation of the "three packages". Most of them are value -added services launched by merchants for promotion, not necessarily free. It is necessary to make reasonable choices based on the characteristics and price of the product, and the frequency of use, and consider cost -effectiveness. In addition, the extension service with legal effect is extremely rigorous. Generally, it is necessary to sign a formal extension contract. The content covers the definition of responsibility for scope, time limit, the name of the underwriting unit, and the contact information of the inheritance unit. Consumers should should Properly keep the commodity invoices and extension contracts to ensure that there are investigations when disputes occur.

See the service terminal and avoid pits rationally. There are many types of extension services, some are directly provided by manufacturers, some are provided by dealers or stores, and some are cooperatives in third -party insurance companies and manufacturers or stores. This means that after the extension period occurs, it is not necessarily the original factory after -sales personnel or a third -party institution that provides consumers with an extension service. Therefore, try to choose the extension service provided by the product manufacturer, or the third -party extension company or merchant with excellent quality and high reputation to ensure that the responsible party can be found when disputes occur.

Produced by Chinese Consumer Newspaper New Media Editorial Department

Source/China Consumer News · China Consumer Network

Reporter/Zheng Tiefeng

Edit/Duke

Supervision/He Yongpeng Ren Zhenyu

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