Ecological city national "Pilot Standardization of Comprehensive Service of Residents Life" passed acceptance

Ecological city residents' comprehensive service standardization system highlights

Four unified ▲ Through the unified service process, unified logo logo, unified service behavior, and unified network platform, realize the "one window" acceleration, refined elements to improve the efficiency, and the temperature of the gang office with the temperature.

One window can do ▲ If the user only takes one number, you can handle 84 matters such as tap water, natural gas, heating, power garbage, and regeneration water in any comprehensive window.

Smart Service ▲ Self -service aircraft equipped with a voice intelligent guide system with the business hall. Users only need to scan the ID card to self -help the water, energy, ring section and other businesses

Recently, the "Pilot of the Standardization of Ecological City Residents' Life Service" project passed the acceptance of the National Standardization Management Committee and became the only pilot project in Tianjin in 2022.

Create a standardized resident service template

The national service industry standardization pilot is a pilot project led by the State Administration of Market Supervision, which aims to improve the national service industry service level and fine management level. In addition to the standardization of the service industry, the State Administration of Market Supervision also conducts standardization pilots in basic public services, social management, circular economy, high -tech, intelligent manufacturing, and consumer goods.

The "Pilot Standardization of Ecological City Residents' Life Service" was implemented by Tianjin Ecological City Investment Development Co., Ltd. (hereinafter referred to as "Investment Company") and was approved by January 2019. In the past three years, the investment company has established a comprehensive service standardization system for residents 'living service in accordance with the actualization of enterprise and residents' needs as the starting point and ending point, combined with the actual situation of ecological city infrastructure operation services, and through the "unified service process, unified logo logo, unified service behavior, unified network network, unified network network The "four unifications" of the platform realize the "one window" acceleration, the efficiency of the essential elements, and the temperature of the front gang, which has created a template for standardized residents' services.

Resident service can be "one -window" to do it

There are four comprehensive windows in the business hall of the Business Customer Service Center of Ecological City. If the user only takes one number, you can handle 84 matters such as tap water, natural gas, heating, power garbage, and regeneration water in any comprehensive window. It is tedious to do a business.

It seems simple to upgrade from the original "entering a door" to "one window", but it is not easy to achieve. During the implementation, the staff must open up the business system of multiple companies through technical research, break through the data barriers, and ensure that the operation of the background system is safe and stable; the window service staff lasted nearly 3 months to comprehensively study the relevant knowledge and operation specifications of various businesses. Growing from "single ability" to "multi -faceted" to ensure that residents can enjoy more professional, convenient, and more efficient service experience.

Not only that, the business hall of the Business Customer Service Center of the Ecological City Public Utilities also sorted out multiple rounds of services and elements in service matters, so that the requirements should be reduced and the service links should be reduced. For example, the signing of five industries of tap water, natural gas, heating, garbage clearance, and recycled water has been integrated. Through data interoperability sharing, unified elements standards, and introduction of AI automatic audit technology, the signing efficiency has been effectively improved. The time of work has been reduced to 3 minutes , Realize the "zero waiting".

In addition, users do the natural gas opening business. There is no need to make an appointment to each property company one week in advance. After the application for opening up through the 5890APP or 5890 hotline, the staff will get the user in contact with the user within 24 hours, and the opening time will be opened within 72 hours. Essence

Smart service improvement service level

In the process of building the "Comprehensive Service Standardization of Ecological City Residents" project, the ecological city actively integrates smart elements and focuses on improving the service level.

Entering the business hall of the Customer Service Center of the Ecological City Public Utilities, the intelligent robot "Little Leopard" will provide users with business consulting and route guidance services through voice interaction. The business hall is connected to 5G, free Wi-Fi covered with free Wi-Fi, and a self-service machine equipped with a voice intelligent guide system. The user only needs to scan the ID card to apply for water, energy, ringing and other services. Obtain the corresponding service accurately through AI voice interaction.

Considering that some middle -aged and elderly people are not good at using smart devices and mobile phones, the Business Hall of the Business Customer Service Center of the Ecological City Public Business Customer Service Center also specifically launched the "help office" service. "Serve. It is also provided with the needy residents to provide old flowers, chargers, pharmacies, umbrellas, wheelchairs and other items for free. On the wall of the lobby, there is a real -time display screen on the bus information. Users can check the bus to the station information at any time and arrange the time to leave.

Source: Bincheng Times

- END -