Surabaya: Optimize the service service model to ensure that climbing enterprises are speeding up

Faced with the complex and severe epidemic situation, the Headquarters in Surabaya County took a lot of measures to take advantage of it, to act on online and offline, fully optimize the "air -to -air work" and "cloud service" model, reduce corporate contact, and ensure that climbing enterprises to speed up the production.

Normally contacted "strength". Establish an approval service "non -closed" contact consultation mechanism, clarify the contact methods of various enterprise window epidemic situation, strengthen the guarantee of consulting services, 16 helper service commissioner to answer business consultation, 24 hours "not snooze", pass telephone and telephone and telephone number The matters accepted online are dealt with in a timely manner, and the "remote appointment service" is carried out simultaneously, providing green channels for enterprises that need to do things, and implementing urgent things, special affairs and special office, accepting 25 cases of enterprise appointments and handling business. Establish a return visits mechanism for a service enterprise. Any market entity that has approved the service business in the two -level hall of the county and town, calls back to the visit one by one, monitor the results of the service in real time, collects the problem of market entities, and implements the government -enterprise interaction of "corporate whistle, window reporting" Quick response mechanism, promote the "shop primary two" in the enterprise window. At present, there are 512 market entities by phone, and the market subject satisfaction is 98.63%.

There is a "speed" on the cloud. Adhere to the prevention and control of the epidemic, and serve the company's "two hands, two do not mistake", and flexibly adopt "online office", "hand -in -hand office", "mailing office" and "appointment office" to comprehensively implement "cloud service", accept, turn around, and approval as soon as possible , To be done. Relying on the "State Administration of Taxation's Shandong Provincial Taxation Bureau", "Shandong Provincial Government Service Network", "WeChat Public Accounts in the Administrative Examination and Approval Service Bureau of Surabaya County" and online and offline platforms such as the 24 -hour unknowing zone of the county hall, apply for employment, taxation, agriculture -related agriculture -related agriculture , Industry, Commercial, Construction, Engineering and other enterprise -related services related businesses, realizing online application, online consultation, progress monitoring, and results inquiries of enterprise work.

The service company has "temperature". Focus on the problem of anxiety during the corporate epidemic, find the positioning of the approval service, and regulate the 23 party members' business backbone to establish an epidemic to help the assault team to implement online tracking and remote help services in the fields of municipal services, market access, project construction, etc. 13 counties and towns "political postal convenience stores" 32 postal gang service service commissioners running legs and handling, actively carried out online guidance for market entities, remote "expert demonstrations", "not meeting" survey site, "Postal Gang Office" delivery came to the door During the epidemic period, more than 50 services to serve enterprises, 3 times for remote survey enterprise projects, mailing on -door, more than 20 visits to the door. (Correspondent Qi Chunfei Zhang Di Haiying)

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