Hubei Shiyan Bamboo Mountain Power Supply: "Red Collar Grid" takes up the user's heart bridge

Correspondent Chu Zhaoqing

"Master Zhang, I didn't expect me to send a picture in the group. You came to the door so soon. Your current service is really top!" At 5 pm on September 16th, I lived in Tuling Taobao, Baofeng Town, Zhushan County, Shiyan, Hubei. Yang Mingbing of the village thanked Zhang Qingfeng and Shao Yong, a grid member of Baofeng Power Supply Institute who served at the door. This is the activity of the State Grid Zhushan County Power Supply Company in order to further promote the "year of work style construction", focusing on serving the people's good life needs, leading high -quality services with party building, building strong grass -roots party organizations, playing the pioneering role of Communist Party members, through party members and ordinary power supply, and general power supply supply. Grid officer is paired, implemented a two -net integration, and promptly solve a microcosm of user problems.

In order to create a good service atmosphere, to do a good service work, to create a visible and touched power supply service brand in order to create a good service atmosphere, do it. The service team, party member demonstration post, and responsibility area, while doing a good job in important positions, important lines, and important equipment areas, they are paired with ordinary power supply grid members. To strengthen the awareness of active service, digest the customer's needs and major issues in the grid, shorten the communication distance, and timely solve the problems reflected by residents users in the jurisdiction.

After the party member of the Baofeng Power Supply Institute, Shao Yong and the grid member Zhang Qingfeng were paired. The first thing was that they visited the clients of 12 platforms under the jurisdiction of Zhang Qingfeng together, and some even visited three times. Establish a grid group, and release the knowledge of safe electricity in the group in the group. When encountering severe weather, the customers are reminded in time. Failure to feed on the group in time in time in the group, which is closer to the customer. "As long as we do work ahead, we will eventually get the understanding of the customer." Shao Yong, a member of the Baofeng Power Supply Institute, often said while communicating with the grid member Zhang Qingfeng. Shao Yong is an outstanding party member of the Baofeng Power Supply Institute. After the two of them were paired, they took advantage of each other and cooperated with each other. Zhang Qingfeng managed the Taiwan district to maintain a record of two years of complaints.

"Through party members, set up windows to serve party members' demonstration posts in key links in the industry expansion report, and the party manager party member pioneer post, which stimulates the role of party members to play a leading role. The banner of the party members further injects the red power for high -quality and convenient services. "Sun Xuechang, secretary of the party committee of the company.

As of now, the company's creation of the "Red Collar Grid" creation work, under the dual test of high temperature and large load and the peaks of the peaks, move forward to the service gate to reach the "zero distance" of power supply services. "Full response" improved customer satisfaction and achieved the work goals of zero complaints.

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