Science and Technology Assistance Lao ｜ State Grid Zhuzhou City East Company Teach the elderly to pay electricity fees with WeChat

Zhuzhou News Network September 15 (correspondent Xiang Dong Tan Jun Li Xiaojie) Digitalization, the operation of mobile phone operations stumped many elderly people. According to statistics, 99%of the cash payment business of the State Grid Zhuzhou City East Power Supply Branch of the State Grid is the elderly. The staff of the business hall will not fall to any elderly person in the Lin Hall. As long as the elderly have smartphones and are willing to use mobile phones to pay, the company guides the elderly to use the "online state network" app and "village power co -governance" WeChat public accounts do electricity online until the elderly learn.

On the afternoon of September 13th, a aunt came with the business hall, which was more emotional, which attracted the attention of the business hall guide Tan Jun. She immediately came to her aunt and saw her panting. Said: "Girl, I received a text message saying that my balance was insufficient, please help me." Tan Jun hurried to ask her to sit down in the rest area and handed warm water, tell him: "Aunt, don't worry, take a break first What needed us to help say it slowly. "

In the subsequent conversation, Tan Jun learned that the aunt's daughter lived and worked in other places for a long time. In the past, the electricity costs were paid online. Recently, her daughter bought her a new mobile phone and received a text message with insufficient balance this morning. Because she had never paid the electricity bill herself, she hurriedly found the business hall. After understanding these situations, Tan Jun took her mobile phone and helped him pay attention to the WeChat public account of "village power co -governance", and patiently guided the use of public accounts to pay, repairs and other functions until the aunt could use it by herself.

The aunt laughed like a child and grasped Tan Jun's hand: "Girl, it was not difficult to pay at all with this public account.

In order to allow the elderly to experience the convenient life brought by scientific and technological information, further shorten the business hall for users to stay in the busy time and improve user satisfaction, Zhuzhou City East Power Supply Company Business Hall arranges staff to rest in the peak period of the power service processing business during the power service process. In front of the region, a moving, consultant, and one -to -one humanized and convenient services are carried out. The high -efficiency service system for deep integration of scene -style and companion -type online and offline in front of it is to use the IPAD to continue to create a new hall for customers. Let the vast number of silver customers accept scientific and technological information in the simplest way, provide customers with quality and heart -warming services, and help digital life.

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