The stainless steel cabinet is 1.5 mm and the actual is only 1 mm thick. The merchant explained: Is there no wife in the wife's cake?

Jimu Journalist Liu Dongli

Intern Chen Yihan

Due to the "standard thickness of 1.5 mm" promoted by the sales staff, Ms. Luo, Ms. Luo, Wuhan, paid a total of 5299 yuan to buy a stainless steel cabinet.

After a period of time, Ms. Luo found that the thickness of the stainless steel countertop of this cabinet was only 1 mm, and there were less than one millimeter in some places, which was far from the 1.5mm promoted 1.5 mm. In this regard, the interpretation of the merchant is: "There is a normal gap between the thickness and the actual thickness of the standard, which is the same as‘ there is no wife in his wife ’.”

Stainless steel cabinet installed by Ms. Luo's house

The thickness of the stainless steel cabinet counter is half thinner than the promise

In June of this year, Ms. Luo, who lives in Wuhan, Wuhan City, was a set of stainless steel cabinets in a shop called "Zhenhao Stainless Steel Custom Factory". Subsequently, through the address provided by customer service, she and her family came to the physical store in Hanyang to visit.

In the exhibition hall, the salesperson told her that there were two stainless steel kitchen cabinets on the spot. Due to the different thickness and process of the table, the price was more than 300 yuan per meter and more than 800 yuan. In the end, Ms. Luo chose this more expensive cabinet with a price of 880 yuan per meter.

"Compared to the cheap cabinet, the price of this cabinet is almost twice as expensive." Ms. Luo told Jimu Journalists that the salesperson repeatedly emphasized to her in the store that although this cabinet is expensive, it has at least 1.5 mm thick stainless steel, but there are at least 1.5 mm thick stainless steel. , It can also prevent scratches, known as "not bad." On June 10, after Ms. Luo paid the deposit of 99 yuan, the designer asked the size to measure the size and repeatedly confirmed the thickness to the merchant via WeChat and e -commerce customer service. After receiving the promise of the other party's "standard thickness of 1.5 mm", she paid the end of 5,200 yuan.

Through the screenshots of the customer service provided by Ms. Luo, the Journalists saw that the customer service promised to Ms. Luo: "The ordinary standard thickness is 1.2mm, and it is 1.5mm in itself.

However, after the cabinet was installed, Ms. Luo found that the furniture in other stores found that the shop displayed the same style as the stainless steel cabinet she purchased, with a price of only 400 yuan per meter. And the sales staff of the store said that the thickness of the stainless steel on the market is only 1 mm thick, and there will be no thicker styles.

When I got home, Ms. Luo took out the stainless steel materials left after the cabinet was installed. It was measured with a calibration measurement that these stainless steel materials were only 1 mm thick, and some places were even less than 1 mm. Subsequently, Ms. Luo found a number of similar shops through the e -commerce platform. The customer service of these shops said that the thickness of the stainless steel plate of this cabinet is only 1 mm, and the price of more than 200 yuan from more than 200 to 600 yuan per meter.

This made Ms. Luo feel fooled, and immediately contacted the store to ask for the difference. However, the other party refused to refund on the grounds that Ms. Luo was already optimistic in the exhibition hall, and the same thing as the sample of the exhibition hall. After multiple communication was unable to reach the appeal, Ms. Luo gave the shop a bad review on the e -commerce platform.

After measurement, the remaining stainless steel materials after the cabinet are only about 1 mm (Ms. Luo's picture)

Merchant: Is there a wife in his wife's cake?

Jimu Journalists inquired that the online store affiliated company is Wuhan Pinbao Building Materials Trading Co., Ltd., and the registered address is Hongqiqu Road, Jianghan District, Wuhan.

Tianyancha showed that the company was included in the company's business abnormal list due to the unable to contact the registered residence or operating venue.

On the afternoon of September 9, Ji Mu journalist accompanied Ms. Luo to the Hanying Institute in the Hanying Bureau of the Jianghan District Market Supervision Bureau. Under the auspices of market supervisors, the two sides conducted mediation.

At the scene, the person in charge of the merchant's surname of the bear took out two steel plates to show you that this is the steel plate used in the two stainless steel cabinets in the exhibition hall, and Ms. Luo bought one of the relatively thick one. However, Ms. Luo measured her with a ruler that although this thick steel plate was wrapped around with transparent rubber, the total thickness was still only about 1.2 mm. "If the thickness of the transparent glue is removed, it is estimated that it is still only 1 mm." Ms. Luo said that she would rather spend more than double the price at that time to buy this stainless steel cabinet. It is its thickness. She is worried that too thin steel plates are prone to "empty drums", which affects beauty and use.

Mr. Xiong said that the 1.5mm thickness of the customer service is "nominal", and it is normal for the gap with the actual thickness. "It's just like the wife's cakes without a wife, fish incense shredded from fish. Some instant noodle advertisements also say 'pictures are for reference only'?" Finally, Mr. Xiong took out a sample of steel plate and emphasized: "This is the real 1.5mm thick steel plate, but according to the current level of technology, this thickness cannot be made into the effect of the current cabinet." He explained that his own cabinet has good craftsmanship and high quality. Fear of deep alleys, in order to attract more consumers, we will increase the 'standard thickness' to 1.5 mm. "

Ms. Luo believes that she just listened to the 1.5mm thickness promised by the shop before choosing this more expensive cabinet. If the other party can tell truthfully, she may not consider stainless steel cabinets at all. She asked the merchant to refund the difference of RMB 2,400 at the average price of 480 yuan per meter.

Market regulatory personnel measured on -site (Photo by intern Chen Yihan)

After negotiation, Mr. Xiong said that he could refund Ms. Luo 300 yuan, and gave another brand of electric baked pan, and extended the warranty period to 8 years.Ms. Luo believes that this plan is far from her demand, rejected the mediation plan, and said she would sue the shop.On September 11, Ms. Luo told Jimu Journalists that the shop contacted her again and said that she could return the difference of 1,200 yuan, but was rejected by Ms. Luo.Relevant staff of the Hanxing Market Supervision Institute stated that they would investigate and deal with Ms. Luo's complaint that the store was suspected of false propaganda.

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