Central Bank Shanghai Headquarters: The total amount of cash in cash in the first half of June reached nearly four times the same period last year

After the comprehensive resumption of work in Shanghai, more than two months of sealing and controlling the need for citizens' financial business to handle the need for a blowout. On June 20, the reporter learned from the Shanghai headquarters of the People's Bank of China that in order to meet the sudden increase in cash demand for Shanghai citizens, the Shanghai headquarters of the People's Bank of China increased its cash distribution efforts. The total amount of cash supply from June 1st to 15th reached last year Nearly 4 times the same period, it ensures that the cash inventory of all banks in the city is sufficient.

At the same time, in response to the "queuing long" problem of outlets, the Shanghai headquarters of the People's Bank of China requested the business outlets and service windows of various banks to "open", and the business hours were "early and delayed"; increased the ATM machine machine. Waiting for the operation and maintenance protection of cash self -service equipment and the frequency of banknote addition to ensure that cash self -service equipment services are not interrupted.

The reporter noticed that in order to alleviate the situation of queuing business, many banks in Shanghai have made corresponding adjustments at this stage. The main measures include extended business hours, green channels or special service windows for special groups such as elderly customers.

The business outlets should be opened, and the business hours can be delayed

It is reported that the epidemic affects the centralized distribution of pensions. Recently, the number of customers who handle personal business have increased significantly, and the time for a single customer to handle business has increased significantly, and some pensions have issued long lines outside the bank outlets.

In response to the above situation, the Shanghai Headquarters of the People's Bank of China issued the "Notice on Strengthening the Related Matters of Cash Service Guarantee Work in the Recently" on June 9, and held three meetings of the relevant functional departments of various banks to guide banks to adopt necessary measures to ensure the public. Cash demand, effectively solve the problem of "queuing" of bank outlets.

Not only that, on June 18, the Shanghai Headquarters of the People's Bank of China issued the "Notice on Further Doing Cash Services", from strengthening the management of business outlets, maintaining the order of the on -site order of the outlets, multiple measures and category, and the establishment of a long -term guarantee mechanism for pensions to distribute a long -term guarantee mechanism Urgently urge all banks in this city to improve the level of cash services and effectively meet the needs of the public, especially the elderly.

The Shanghai headquarters of the People's Bank of China requires that banks should strengthen the initiative and forward -looking of cash service work. The business outlets and service windows "should be opened". Conditional business outlets should be opened and provided with cash services on the daytime holiday; business hours " It can increase the effective service time as soon as possible and delay as soon as possible; increase the operation and maintenance protection of cash self -service equipment such as ATM machines and the frequency of banknote increased money to ensure that the cash self -service equipment services are not interrupted; fully consider the actual actual temperature of the city's temperature recently increased The situation is equipped with necessary service facilities and equipment at business outlets to provide the public with necessary humanistic care.

At the same time, banks should improve cash services for the elderly, open up a "green channel" for special groups and elderly people; designate a special person to take the initiative to understand the business needs of the elderly, guide and assist them in handling cash access services through cash self -service equipment; Measures for the announcement of the appointment telephone and the on -site peak appointment are announced to guide customers. Banks that apply for pension distribution business shall formulate targeted emergency service plans for the peak period of pension issuance, establish a long -term guarantee mechanism, and effectively meet the needs of the elderly.

Bank of Shanghai actively deployed to improve the service efficiency of outlets

The reporter noticed that the Shanghai Banking Regulatory Bureau also clearly stated that it improved the efficiency of business outlets and staff's financial services, and fully meet the needs of customers' financial services.

Specifically, do a good job of management and plans for business outlets. On the basis of fully grasping the prevention and control of the epidemic, all banks should make every effort to ensure that the business outlets should be opened. Do a good job of data analysis and response plans, and conduct layered management according to the business requirements of the outlets. Strengthen the real -time management of the outlets, dynamically grasp the passenger flow situation, and launch the response plan in time for the passenger flow gathering outlets.

In addition, properly extend business service time. For key outlets that have a concentrated population in the surrounding community, the development of pension business, and temporarily close other outlets nearby, measures should be adopted for measures such as periodic temporary early operations or delaying the operation of business , Extend the service time, improve service efficiency, and publicize the latest service time through various channels.

In addition, appropriately increase business windows and front -line staff. Through various methods such as strengthening the linkage of the general branch, sinking of personnel, and reasonable deployment of various outlets, the windows and front -line staff of key business outlets are increased to enhance service awareness, improve service attitude, and effectively enhance service carrying capacity.

Faced with problems such as long queues and large cash withdrawal pressure, many banks in Shanghai have made corresponding adjustments at this stage to actively deploy the efficiency of outlet services and meet the needs of residents' financial services.

Bank of Shanghai is the largest pension bank in Shanghai. It is understood that the bank has settled the front line of the supporting outlets of the total branches. During the peak of passenger flow, nearly a thousand employees went to the front line to support each day. At the same time, strengthen the cash guarantee of outlets, achieve "continuous gear" cash, and provide customers with "rest assured money". Provide "green channels" for elderly customers with inconvenient actions, and timely guide elderly customers to divert outlets or machinery, and try their best to reduce the waiting time for queuing.

Ningbo Bank of Shanghai Branch mentioned that the queue situation, cash receipts, and key customer needs were arranged, and the service plan was adjusted in time according to the analysis results. For Huangpu and other dots in the central urban area and large passenger flow, the service mode of double holiday extension is implemented. The second is to do a good job of remote support and guarantee cash services.

The Bank of Jiangsu Shanghai Branch opened the "Night Market" model for the queuing customers.Daily Economic News

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