Two domestic courier companies promise to "guarantee to come to the door, not to be required"

Jimu Journalist Pan Xizheng

"Delivery" is becoming a high -quality service chased by express logistics companies. SF announced on September 4 that it will launch a commitment to launch a "do not come to the door, promise to pay" in 50 major cities across the country, becoming the second company in China to promise not to be lost. Prior to this, Cainiao launched "Delivery on the door, not requiring" in October 2020 with Tmall Supermarket. Recently, Cainiao has expanded this promise to Tmall International orders.

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According to the news released by SF, the cities of 50 cities across the country have not been delivered at the door according to the standard. After the recipient feedback is verified, they can get a 5 yuan customer experience guarantee red envelope. Essence

The scope of the rookie's commitment is wider, covering more than 300 cities across the country. Consumers shop at Tmall Supermarket and Tmall International. Including rice noodles and oils, drinks and beverages and other heavy goods.

Last month, many consumers found that the logistics details tips were delivered by the rookie to the door after shopping. Recently, residents from Beijing, Anhui, Sichuan and other places also found that after shopping in Tmall supermarkets, they often received smart voice calls from rookie directly from rookie, prompting the package to deliver the goods to the door. Some residents felt novel: "Finally knew that Tmall Supermarket delivered the goods to the door behind the door."

Cainiao told reporters that the "Tmall Supermarket" delivery has now expanded to Tmall International. 80%of the rookie bonded bonded warehouse access the rookie direct delivery. And in addition to the self -operated Cainiao sent to the door, since last year, Cainiao Station also launched the "Free Settlement Appointment Delivery" service with Tmall Taobao.

China's express delivery business has ranked first in the world for 8 consecutive years, and in 2022, it still maintains a high -speed growth trend. According to data from the State Post Office, the national express delivery business volume is expected to reach 9.6 billion pieces in August, a year -on -year growth rate of 4.5%. At a new stage, courier companies have also begun to seek improvement of service quality. As an important means to improve the service experience, the delivery is also a measure of unable to avoid the past.

In addition to Cainiao and SF, JD.com has launched a 211 limited time service in recent years. Yunda upgraded the Express Product and renamed it "Zhi Orange Network".

From the delivery to the door, the rookie and SF proposed higher demands on themselves. According to reporters, Cainiao has also recently improved the timeliness of the pilot. The second morning in Hangzhou, Chengdu and other cities. Many orders are placed before 12 am, and they can be delivered before 12 noon. Delivery "button, over time, click immediately.

From paying attention to business volume to the quality of service, it is one of the manifestations of the industry's shift to high -quality development. In the previous "Express Logistics Industry High-quality Development Report (2020-2021)", courier expert Yang Daqing pointed out that in the future, consumers will have more consumption options before placing orders, and use price leverage to match users to match suitable solutions to users. The plan sets a reward mechanism for delivery for courier to improve the sense of identity and belonging of the courier.

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