Support the stabilization of the economic market Henan Banking Insurance Industry in Action 丨 Ping An Life Henan Branch: Multiple measures and benefit people's livelihood technology to promote development

Henan Daily Client reporter Li Peng correspondent Xue Guangming

As a "shock absorber" and a social "stabilizer", insurance plays an important role in helping the economy and stable growth. At present, in the face of the severe and complicated economic and financial situation, Ping An Life Life Henan Branch follows a series of major strategic deployments of the Party Central Committee, the State Council, the Henan Provincial Party Committee, and the Provincial Government. The need for transformation and development with Henan, find the key areas, seize key links, actively integrate into the overall situation of local economic development, and contribute "safe forces" to stabilize the economic market.

For a long time, Ping An relied on its own fintech advantages, adhered to the original intention of serving the people's livelihood in the Central Plains, innovative security mechanisms and digital applications, rapidly responding to social and customer concerns, continuously improving the level of service, and helping Henan's high -quality economic and social development.

Insurance+home care for the elderly, enhance people's livelihood

With the acceleration of the aging process of my country's population, the importance and urgency of the development of the pension industry is increasingly prominent. Helping the construction of a multi -level pension security system is a historical mission to the financial industry.

As an important part of the social endowment security system, commercial pension insurance can not only meet the diverse pension needs of the people, but also provide sufficient financial support for the pension industry to promote the high -quality and sustainable development of the endowment security system. Under the guidance of a series of national policies, commercial insurance has continued to deepen the reform of the supply side. At present, it has made great progress, providing a richer choice for the market's market -oriented pension wealth reserves.

Ping An Life focuses on the care fields of the people cared for by the people, reality, breaking problems, seeking the benefits of people's livelihood, and solving the worries of people's livelihood. We firmly deploy pension finance, continue to upgrade the "product+service" strategy, and help more elderly people to enjoy high -quality and dignified old age through the supply of pension products and services. Starting from the actual departure of my country's "9073" pension pattern, Ping An focuses on home care for more than 90%, as well as high -end community pensions at the top of the target market, providing high -quality pension solutions for elderly groups.

At present, Ping An has completed the construction of more than 200 home care services, including five major knife services for integrated aging services, 1+X care to home service, chronic disease management sharp knife service, O2O entertainment sharp knife service, and high -end body testing.

Strengthen the application of science and technology and improve service efficiency

Ping An has continued to build leading scientific and technological capabilities through R & D investment, and is widely used in the main financial industry. Ping An Life Life Henan Branch has dug in business scenarios, strengthens science and technology empowerment, risk management and control goals, and continuously improves service levels.

In the underwriting end, Ping An Life actively explores the application of artificial intelligence technology in the insurance process, innovative research and development integrated knowledge base, decision model, remote video, and big data are used in the intelligent underwriting platform to transform the original artificial underwriting process to transform the original artificial underwriting process , Break the mode of collecting data from previous dependencies. By creating the four core modules of intelligent interaction, air deeds, online underwriting, and big data models, real -time interaction with customers using remote video, biometrics and other technologies to bring customers a high -quality experience for customers. Since 2022, 89.96%of Henan Branch of Ping An Life Insurance can achieve rapid insured exemption, shortening the timeliness of manual review to the fastest 10 minutes underwriting, and realizing 127,800 customers online face -to -face insurance.

At the claims, Ping An Life actively changes the concept of service, is guided by customer needs, and actively finds the reason for claims for customers to rely on digital empowerment to launch a number of claims process optimization measures. The three -dimensional claims service system for compensation and intelligent pre -compensation. In the first half of this year, Ping An Life Insurance Henan Branch paid 1.626 billion yuan, paid 230,100 pieces, up to 4.37 million yuan, and the fastest 1 minute and 40 seconds fixed. Provide customers with simpler, more efficient and warmer claims service experience.

On the client, the Ping An Golden Manager APP uses high -tech technologies such as biological authentication and OCR identification to achieve self -service business self -service management. In 2022, Ping An Life Insurance further optimized the operation process of the self -service business of the gold housekeeper, and realized the functions of consolidating and maintaining customer information, multiple insurance policies to handle business, and new operation guidance. In the first half of 2022, a total of 1.266 million security services were completed through smart devices, providing customers with simple, fast, safe and intimate policy services.

Improve the consumer protection system, upgrade the old service

Ping An Life Henan Branch has always regarded consumer rights protection as the top priority of the work. According to the requirements of regulatory requirements, the company has continuously upgraded the consumer protection work management system and organizational structure, improves the system of consumer protection work system, and reviews it. , Training, complaint rights protection, etc. to ensure the effective operation of the consumer protection work mechanism, and continue to strengthen the construction of the concept of consumer protection and cultural concepts, and guide all the staff to integrate the awareness of consciousness into daily work.

In order to respond quickly and solve the problem of consumer consultation and complaints, and further provide professional and efficient services to consumers, in 2021, the consumer rights protection direct line to the national unified number 4001666333, using minimalist and direct mode, 7x24 hours of service, customer dial After passing, you can directly pass the high -end customer service seat without transfer, further strengthening the protection of consumer rights.

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