Jikestone Corporation carefully carried out the discipline inspection opinions of power supply services to investigate and rectify the rectification work

Recently, the State Grid Yakshi Power Supply Company proposed the quality of power supply service quality issues proposed by the disciplinary inspection proposal, and instructed the company's marketing department to carry out special self -inspection and self -correction and control inspections, requiring the service issues proposed by the disciplinary inspection proposal of each power supply office. , Convey to people and responsibilities in place, analyze the root causes of this problem in depth, and do not occur.

The marketing department carried out an online analysis meeting on the supply center and power supply center through the Tencent meeting. At the meeting, the meeting emphasized that it is necessary to strictly implement a certificate acceptance. Customers who apply for reporting should be entered into the system in a timely manner to enhance the work responsibility of the business office's work. , Improve work efficiency; on -site staff to strengthen service awareness, grasp the optimization of the business environment related policies, explain the problems raised by customers in place, and avoid misunderstanding of customers; focus on the prevention of eliminating the reasons for the prevention of no surface, materialless, and transformer capacity. When the customer's acceptance occurs, staff at all levels should change their work style, continuously improve service attitude, improve service quality, and improve customer satisfaction.

And conduct special investigations on the problem of delaying customer loading and electricity time, and conduct on -site spot checks on the customer information archived from January 2022 to the present. A total of 75 households were spot -checked. No similar problems were found.

In the next step, the State Grid Yakshi Power Supply Company will further strengthen the business and service training of the window service staff and customer manager, conduct random inspections from time to time, and find that the acceptance application has not been entered into the system in time or refused to accept the application of customers. responsibility. (Liu Dejun Li Yunping)

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