Jiangsu issued a new regulation, and there is also a "regret" offline shopping!

Inserture point News On September 5th, the reporter learned from the Jiangsu Provincial Market Supervision Bureau that recently the Provincial Market Supervision Bureau, together with the Provincial Consumer Protection Commission, published the "Regulations on No Rebate of the Gas Sports Store in Jiangsu Province" (hereinafter referred to as the provisions of the provincial offline physical stores. "), Adhering to the principles of government advocacy, voluntary enterprises, and commitments that are restricted, in the province to comprehensively promote offline physical store shopping without reason to return the goods, to give consumers a sufficient right to choose and regret, to further release consumer potential, promote the promotion Consumption continues to recover.

There are 23 "Provisions", including the purpose, scope, principles, commitment content, content of commitment, the intact criteria, return procedures and requirements, and supervision and management of the purpose of returning goods without reason.

The "Regulations" clarify the principles and scope of application. There is no reason to return the goods in offline physical stores to adhere to the principle of "government advocacy, voluntary enterprises, and commitment to be restricted." In the administrative area of ​​Jiangsu Province, offline physical store operators with legal business qualifications can participate. Operators engaged in related services provide consumers with unreasonable reference services.

The "Regulations" clarify the obligation of the operator. Operators who committed no reason to return goods shall publicly display the "No Rebate Promise Unit" logo uniformly produced by the market regulatory authorities, and will make the promise content, the scope of the product that is applicable to the non -reasonable return, the return of the return, the return process, the return process, and the relevant instructions , Paste, suspension, placement, electronic screen and other forms are clearly stated in business places.

For conditions and procedures for returning goods without reason, the return time limit, the integrity of the product and the intact standards, the method of repayment, the freight bearing and exclusion of the applicable situation. Without reasonable return time limit, it is not less than 7 days, encouraging operators to report information on consumer purchase vouchers on the purchase vouchers of consumers. Encourage the same brand chain physical stores, factory direct -operated physical stores, shopping malls and supermarkets, etc. to implement unreasonable return service commitments in different places, explore the establishment of "manufacturers integrated" with simultaneous production and circulation, online and offline synchronization mechanism. In the process of applying for no reason to return the goods, if the consumer rights are controversial, consumers can negotiate and settle with the operator, or they can also complain to the market supervision department or the consumer rights protection committee (Consumer Association) and other complaints in accordance with the law.

In terms of supervision, the "Regulations" proposes that market supervision departments and consumer rights protection organizations at all levels in the province have established a dynamic record library to implement dynamic management of offline physical stores without reason. Encourage the local people's governments below the province to establish a system without reason to return the padding system, set up non -reasonable return funds for returns, and establish a platform without reason to ensure that consumers receive a refund within 48 hours.

Xinhua Daily • Jiaojiao Reporter Xu Haiyan Hongye

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