Jinda County Taxation Bureau: "Long Tax Lei Feng" Qi Gang Office to create a service "Gold Signboard"

Since the beginning of this year, the Jinsha County Taxation Bureau takes the opportunity of "the private taxation spring breeze" as an opportunity to create a service brand for all members of the "Long Tax Lei Feng" to focus on the needs of the taxpayer's payment. , Strive to build a new tax service system that "offline services without dead ends, online services without snoring, customized services widely covered", and realize the transition from no differential services to refined, intelligent, and personalized services, and focus on improving the quality of service. Effectively improve the satisfaction and gain of the taxpayer's payment.

Grasp the "Xuan" word, tax and benefit policy moisturizing enterprise

"This year, the state has introduced many preferential tax and fees policies, but I still can't eat it for some policies. After understanding our situation, the staff of the Jinta County Taxation Bureau pushed us through the" Long Tax Lei Feng "platform. In 2022, the integrated tax support policy pockets' '' Value -added tax refund policy interpretation 'interpretation' interpretation documents such as VAT reserved tax refunds, and the training video of the declaration form is really awesome. " The staff helped the platform, Tang Tang, the accounting of Gansu Nightie Supply Chain Management Co., Ltd., praised.

The Jinsha County Taxation Bureau is guided by various policy points and taxpayers. In terms of policy propaganda, the business ability is enriched into the service system of the "Long Tax Lei Feng". The policy use and problems in the operation process encountered in response to respond and resolve zero -time difference; guide taxpayers to scan the code into the "Long Tax Lei Feng" group of various tax sources management bureaus. Tax enterprise communication is zero -distance; video interpretation video interpretation of a combination of tax reduction policy in the taxation hall is fully relying on the "cloud platform+media platform", and through the nails and WeChat groups to push taxpayers' tax and benefit policy and policy guidelines to the taxpayer's taxpayer policy and policy guidelines It effectively helps taxpayers understand policies and ensure that taxpayers enjoy policy dividends to the maximum extent.

Aiming at the "new" word "cloud" tutoring counseling ingenious bridge

"Some questions are unclear on the phone. The Running Taxation Bureau is both time -consuming and laborious. Now through the" Long Tax Lei Feng "service platform, the staff of the tax bureau remotely instructed me to use the Electronic Taxation Bureau to handle business. Save fuel, "said Di Aiping, the taxpayer of Xintuang Caipan Co., Ltd. of Jinta County.

In order to actively create the service brand of "Long Tax Lei Feng" all members, the Taxation Bureau of Jinta County continues to broaden the "non -contact" tax payment list and the "maximum run" list range, open the tax service hall, tax branch bureau, electronics, electronics The tax bureau service channels actively use the "Long Tax Lei Feng" platform to carry out remote gangs to help taxpayers handle tax -related business, focusing on the "voice telephone" and "video call" functions provided by the platform to achieve remote gangs.与立体式互动服务，最大限度满足纳税人个性化需求，精准识别筛选，精细跟进解决，精致服务体验，实现服务零距离，有效提升了快速反应机制的灵敏度，真正做到事事有人管、 There are implementation, channels for implementation, channels, and supervision.

Adhere to the "real" word to solve the problem to warm people's hearts

"If it wasn't for the tax personnel reminded, I don't know if I can enjoy so many preferential tax policies. Since the beginning of this year, the company has reduced the tax and fees of 150,000 yuan, and now there are" Long Tax Lei Feng ". In production and operation, one -to -one push policy to answer doubts, even if they encounter problems on the weekend, some people answered in time on platform questions. The policy is getting better and more intimate. "Xinlei County Xinlei Mining Co., Ltd. Zhang Rong, the financial staff of the responsible company.

Jinsha County Taxation Bureau has characterized the problem with the characteristics of a wide range of taxpayers, detailed tax policies, and different needs, and guide the problem to the top, actively ask the taxpayer to pay, and designate a specialized business team to sort out the blocking point in the tax payment fee. , Pain and difficulty, collect the need for taxpayers' needs in daily work, and conduct one -on -one counseling and questioning on the "Longshi Lei Feng" platform to ensure that the needs of taxpayers can be met in time. Regularly organize the business backbone team to go deep into the county's key tax source enterprises to understand the production and operation of the enterprise, bring the "big gift package" of tax and fees policies to the enterprise, and solicit the opinions of the enterprise on tax services and policy promotion. The policy difficulties and system operation problems were answered and confused, so as to ask questions, listen to taxpayers' voices, relieve difficulties, solve the doubts of taxpayers, and let taxpayers and payers enjoy the "fast track" of tax and fees discounts. Run the acceleration of production and operation. (Deng Penghu)

Edit: Wang Wenxuan

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