After wearing a hearing aid, the tinnitus intensified.

Jimu Journalist Liu Dongli

Intern Chen Yihan

Video editing Liu Dongli

The 85 -year -old Wuhan citizen Liu Dadi spent 20,000 yuan to buy hearing aid. After wearing, despite the improvement of hearing, after getting the hearing aid at night, the tinnitus was getting worse, it was difficult to fall asleep at night, and it was difficult to relieve after multiple debugging equipment and the consultation of the hospital for consultation.

He believes that hearing aids have caused his tinnitus to increase, and he hopes to return the goods. However, the person in charge of the merchant said that the commodity has been used and affects the secondary sales. If the return is required to be deducted from 8,000 yuan.

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Tinnitus intensify after wearing hearing aids

In May of this year, the 85 -year -old Liu Dad wanted to improve his hearing and came to the "Anyou Sound Hearing Aid Qingshan Store" on the Friendship Avenue of Hongshan District, Wuhan City to consult the purchase of hearing aids.

"At that time, the staff in the store were very enthusiastic and patiently recommended and tried to wear it." On August 29, Dad Liu recalled to Jimu Journalists that during the audition, he did feel that hearing aids had the effect of improving hearing. The staff also told him that after a few days, there were activities in the store and experts to help him debug, and the effect would be better.

A few days later, Dad Liu came as an appointment. A staff member who claimed to be an "expert" recommended him a basic P30 hearing aule of the peak Audeo P-R Aili Tianlang, with a market price of 11,500 yuan, and the price was 10,000 yuan after the discount. Dad Liu spent a total of 20,000 yuan and bought two hearing aids.

On the first day of use, Dad Liu felt that the effect was good. "I can hear clearly when my wife speaks outside the door." But after getting the hearing aid at night, he felt tinnitus. "I have always had a phenomenon of tinnitus, but after wearing this hearing aid, I felt that the tinnitus was even more serious, which made me almost unable to sleep all night." The next day, Dad Liu came to the store with a hearing aid. After the clerk debated him, he asked him to go back and then wear it.

However, more than a month later, the tinnitus of Liu Dad not only did not improve, but became more serious, which seriously affected sleep. During the period, he had repeatedly received the debugging in the store and obeyed the suggestions of the staff in the hospital for examination. "The medicine has taken a lot, but the tinnitus is still very serious." Dad Liu believes that his tinnitus increase may be related to the hearing aid, and then proposed to return, but the other party refused Essence

Dad Liu put the hearing aid in the store and refused to take it away.

Hearing aids purchased by Dad Liu

Stores insist on charging 40%handling fee

On August 29, Jimu Journalists accompanied Dad Liu to the store.

After the reporter showed his identity, a staff member of Hu showed the reporter to the WeChat chat record of her father Liu. According to her, Dad Liu did come to the store to communicate a refund many times, and she also promised to help him take a process to apply for a refund. "I want to help him get a handling fee of only one or two thousand yuan, but this process takes about a month. Dad Liu is unwilling to wait, so he came to the store many times and complained in many ways." After using it, the warranty card has also been activated, and it will definitely affect the second sales. Therefore, the manager requires to deduct 40%of the handling fee, and Dad Liu disagrees, and she is also very embarrassed in the middle. At the same time, she also emphasized: "Dad Liu itself has been tinnitus for many years. The role of hearing aid is to improve hearing and not aggravate tinnitus.

Dad Liu said that he was wearing hearing aid for only more than a month, but it brought great distress to his life. Now he has to deduct 8,000 yuan for returning, and he cannot accept it.

Under the coordination of Jimu Journalists, the staff in the store called the female manager of the store. On the phone, she made it clear that at most only 60%of the total cost. The reporter asked: "The staff in your store said that at the beginning, he could fight for only one or two thousand yuan to refund the fee. Why should you deduct 8,000 yuan now?" She said, "Time has passed for two or three months, and of course, you cannot follow the previous before. The plan. "

The reporter continued to ask: "During this time, Dad Liu has always returned the hearing aid to your shop and has not been used. Do you have to be counted during this time?"

Manager: "This is what he has to put here, but we want him to let him go." On the same day, Dad Liu had not taken these two hearing aids.

Lawyer Yang Ye of Hubei Vili Law Firm believes that consumers and operators negotiate to lift the buying and sell contracts, and generally pay a penalty of not more than 30%.In this case, the operator insisted on charging 40%of the fees in the law."It is understood that many domestic listening centers generally promise to return the goods from 15 days to 30 days, exceeding the date of return without reason, and the depreciation fee of no more than 10%of the total price is required." Lawyer Yang reminded that he was buying to buy that he was buying to buy that he was buying to buy that he was buying and purchased.When expensive products, consumers should make a good consideration, to obtain regular invoices, as well as obtaining the after -sales service commitment of producers and operators, and requesting a clear warranty period, three packs of refund period, etc. to ensure themselves to protect themselvesLegal rights and interests.

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