Qingdao Metro Innovation "Team Construction" 13 operation service indicators nation's first

At the Jinggangshan Road Station, the station staff enthusiastically served the passengers. (Source: Qingdao Metro)

Xinwang August 31st (Reporter Gu Qingqing) Since this year, the average daily passenger volume of Qingdao Metro has reached nearly one million passengers, and the maximum daily passenger volume has reached 1.2364 million. At the same time, the various operations indicators of Qingdao Metro have steadily improved. Thirteen industry indicators, including the right point rate of train, the redeem rate of train operation maps, are ranked first in the industry. Essence The excellent operating indicators are also the foundation of the Qingdao Metro to look at the world's first -class subway.

The team is the most basic organization unit in the Qingdao Metro operating and management and management. Behind the creation of 13 indicators in the country, the healthy operation of each team is inseparable. The Qingdao Metro Operation Company promoted the "small legislation and secondary distribution of the team" in the construction of the team, and encouraged the front -line team to formulate management rules by self -management under the principle of democratic negotiation under the principle of democratic negotiation under the company's rules and regulations. And according to the operation of the team's operation, it needs to be adjusted immediately; the second distribution of salary performance is carried out to allow the performance bonus to tilt to key positions and front -line positions, change the past "one more dry and less", and realize "more, more, better, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good. The goal of the award "high" is widely formed in the operation of the front -line operation of the entrepreneurial atmosphere of "comparison, learning, catching up, and super", which has effectively promoted the improvement of the quality of production operation services.

Through the small legislation of the team, the democratic autonomy management of the front -line team is emphasized; through the second distribution, the power of the front -line employee officers has internal entrepreneurship. At present, Qingdao Metro Operation Company's "Little Legislative+Secondary Distribution" has achieved comprehensive coverage and has begun to promote the upgraded version 2.0.

"Little Legislative+Secondary Distribution": Wake up the enthusiasm of employees' work

An excellent team is not a team without problems, but a team that can rely on systems to solve problems.

Through positive incentives, improve the work initiative and enthusiasm of the team members, incorporate the daily quantitative scores of employees into the system of evaluation, and then expand employee promotion channels so that people with talents can stand higher management positions.

Jinggangshan Road Station is a class A station (transfer station and a large passenger flow) of Qingdao Metro. It is also a transfer station of Line 1 and Line 13. Industry service stars, Shandong 38 red flag bearers, and Qingdao labor model Liu Chang served as the team leader. This station takes the service orientation of "Party Building Red Leading Metro Blue", and has successfully returned to a number of honors such as the national quality trustworthy team, the Qingdao Women's Federation of the Women's Federation, and the Qingdao Metro Party Construction Demonstration Station. However, many people may be difficult to imagine that such an excellent team has no indicators.

At the end of 2018, the Qingdao Metro Line 13 was opened. With the increasing number of citizens, the indicators of "ticket inspection" also began to trouble the station. Ticket audit is the supervision and investigation and punishment of the behavior of the behavior of evasion of the tickets during the ride of passengers during the ride of passengers, and the use of preferential ticket cards such as illegal ticket cards. Usually, such behaviors will be dealt with, and passengers' cooperation will be poor. "The fine has nothing to do with the employee, which causes the complaint to involve the employee's energy, so sometimes you choose to" open one eye and close one eye ". Recalling that this has undoubtedly condoned some violations and affected normal ticket order and ticket income.

At the end of 2020, the Qingdao Metro began to increase its efforts to promote the construction of the team. To improve the team, individuals must benefit, and the problem of "boss difficulties" cannot be suspended; if the problem is solved, employees must not be able to "do the same thing". "Small legislation" stipulates management scores from multiple modules such as security, driving, service, and ticketing. After discussion, the completion of the ticket inspection has a reasonable hook standard with the individual's secondary distribution. "Little Legislative" passed among all members of the team. In the first month of implementation, the indicators of ticket inspection were successfully achieved. The second month completed 150%of the indicators. Intersection "When the indicator is directly linked to the sense of honor of the team and the income of personal income, no one will be out of the case." Liu Chang said.

Little legislation and secondary distribution provide a platform for active employees. In the Jinggangshan team, the well -done station staff can also achieve the "curve overtaking" through the second distribution. The list of secondary distribution proves the performance of each person from the side. It has a different degree of impact on the evaluation at the end of the year, and even promotion, so that the outstanding team members are "double -receiving fame and fortune." The second distribution of publicity is full of motivation, but it is also a kind of "face" for those who have been ranked at the end. Some people choose to be ashamed and brave, but some people choose to "swing bad". Under this distribution system, how to take care of the followers is an unavoidable topic. The Jinggangshan team adopted the form of "Bao Bao helping", and the colleagues in the last position were repeatedly ranked by the deputy station area. If they could not improve, they could not be upgraded to the station head of the station for guarantee.

Employees have taken the initiative to plan many activities that interact with passengers. (Source: Qingdao Metro)

Taking Liu Chang's duty webmaster who has been assisted by a class B station (a large passenger traffic) as an example, it seems that he can't impress each other. Go to the busy Class A station to experience the job of an ordinary station staff and record your experience every week. One month later, the duty station manager found Liu Chang, saying that he was not easy to be an ordinary station staff member at the "big station". He should cherish the opportunity to exercise in a job. After returning to the original post, the duty class was on duty. The working attitude of the webmaster is significantly improved, and it is no longer a difficult person in the performance ranking. The construction of the team must not only solve the problems at work, but also improve the overall level of work. Relying on the "Jinggangshan Spirit", Jinggangshan Station highlights the leadership of the red party building and creates the "Red Insukagaka" brand. How to use specific actions to enrich the connotation of the red brand, so that the station's characteristics are more distinctive and more specific. Small legislation and secondary distribution also "throw" this topic to each member of the team, so that everyone will become the operation of the team's operation. Participants. Under the creation of a good atmosphere, some team members used their spare time to shoot the theme video of the morale. Some team members planned to organize festival theme activities in the station. Party building brand.

"1+N" packages: bring "difficulties" into "old master"

An excellent team is not everyone's outstanding team, but that every employee is the team of the owner.

"Small Legislative Legislative" respects the main position of employees, ensures the right to know and participate in the reform and development of the enterprise, and the right to participate in the production goals and tasks of the team. The team's democratic management platform and the team's healthy development ecology have enhanced the awareness of the owner of the front line.

In the early morning of June 27, employees of Qingdao North Station supported the "Rainbow Umbrella" to help passengers transfer. (Source: Qingdao Metro)

Late at night on June 26, a heavy rain raid. At 11 o'clock in the evening, four or five hundred passengers stayed at the Rainbow Station of the Metro -Qingdao North Station. The duty member Xiao Wei took the initiative to give up the rest, and together with more than 20 colleagues in the team, settled the passengers before running. In the early morning, a colleague took the rain to buy instant noodles to the passengers, and Xiao Wei couldn't remember it. From the duty room to the station hall, she ran back and forth with boiling water. In the meantime, she did not forget to ask the passenger's needs patiently and tried her best to solve the difficulties for passengers. With everyone, she gave the marching bed for employees to the passengers who brought children, and found a chair they could find for passengers at the subway station to rest ... After actively coordinating the Qingdao Metro, half of the passengers left the station smoothly, half of them, half of them. Passengers chose to stay at the subway station overnight. At 3 o'clock in the morning, the bustling subway station was calm. Xiao Wei and his colleagues could finally rest a little, and then put them into the preparation of the opening station.

Employees of Qingdao North Station provide hot water to stranded passengers. (Source: Qingdao Metro)

Xiao Wei is an ordinary member of the "collaboration" team of Qingbei Station in Qingdao Metro Operation. For those who have just come into contact with her, Xiao Wei has a positive work, "living in the eyes", and strong business ability. However, many people do not know that Xiao Wei was the object of helping the team.

In 2019, Xiao Wei, who set foot on the job in 2019, caught up with the selection of duty staff as soon as possible, but she had no results in the two selected examinations. It was a satisfactory state of the staff at that time -the work of the work was wrong and the rules and regulations, but the work was proactive and dared to innovate but may not be able to generate benefits. The satisfactory state was undoubtedly a "insurance" state.

At the end of 2020, the Qingbei Station District began to build a team. Xiao Wei entered the "collaboration" team and became the help target of several deputy team leaders. "If you do n’t work, you will bring more education, and you will be encouraged more if you do n’t have an attitude." In this principle, the assistant deputy team leader helped her find the problems in the exam while encouraging her to be more proactive in her work. Working with the excellent duty webmaster, Xiao Wei also "opened the trick".

Slowly, everyone found that Xiao Wei had asked her to solve the problem from a passenger, and became a passenger who needed to actively help him; from the original rarely participated in various competitions, to the active registration to try to accept the challenge. The third exam recently, Xiao Wei passed smoothly, from a station clerk to a qualified duty member, not only caught up with the rhythm of colleagues in the same period, but also changed from an assisted object to a gang to a gang to a help. "Old Master" with young station clerks.

The change of Xiao Wei alone also reflects the good trend of the entire Rainbow Station Qingdao North Station since the construction of the team. Qingdao North Station is a third -line transfer station, with an average daily passenger flow of more than 100,000 people. It is a traffic portal connected to the National Railway. At the end of 2020, the construction team was carried out. At present, more than 120 employees are divided into four cell sports teams in collaboration, responsibility, unlimited, and struggle. The cell team is committed to allowing each "cell" of the operation to operate better and faster, thereby achieving the quality and efficiency of the entire operating function. The team made several dimensions from driving safety, passenger service, ticket service, training, training, and infrastructure every month. The score directly determined the secondary distribution.

"The benign competition between the teams brings a sense of honor to the employees on the one hand, and on the other hand, it also makes the distribution more fair." Zhu Chuanming, the head of the district station of Qingbei Station, said that the construction of the team made the employee's face light, and there was a hand in their hands. money. For the work of the passenger resettlement on the night of June 26, all employees of the team that day took the initiative to give up the rest and participate in the "battle". Later, the collaboration team received a prize of the operating company, and many people got extra points. These extra points were reflected in the second distribution of the month. "The team has been operating for more than a year, and some employees can get more than 1,000 yuan a month in a month. There are as many situations as the heads of the duty station and the head of the deputy station area. Everyone is really encouraged." Zhu Explain. The construction of the team has formed a good atmosphere of "learning to learn than super", and has also continuously improved the operating services of the station area.

"The team has been upgraded. On average, there are more money to participate in the second distribution on average. Everyone wants to give the team an idea to make our service work better." Li Xin, the director of the deputy station area, gave an example. : The operating company has always had various pre -class training. In the past, everyone had to learn 5 times a month as required. Since the construction of the team, the enthusiasm of all kinds of learning, training, and competition has been greatly improved. Many employees have taken out fragmented time to participate in online training. Some colleagues have passed the card more than 400 times a month! Other colleagues innovate training methods to make some practical content into VR forms and upload it to online for learning at home.

Hard work pays off. Zhu Chuanming said that through a series of learning, training, and competition, the 7 driving skills standards of the station in Qingbei Station area are higher than the requirements of the operating company. "The company requires 1 minute to complete, the Qingbei station area is 50 seconds. This is not the head of the head, but the improvement of 1 second and 1 second. It is the standard that our team members can reach."

Last year, Qingdao North Station refined the "Seven Heart Services" to create a "Rainbow Station" team brand. From the value chain of the "service passenger", the "Rainbow Finger Road", "Rainbow Umbrella", "Rainbow", "Rainbow" " The service measures such as "rainbow -oriented" and "Rainbow Waiting Area" are well received, which are well recognized by tourists and citizens across the country. The "Rainbow Station" team brand won the top ten cultural brands of enterprise categories during the third transportation excellent cultural brand selection activity. In daily operations, the most significant changes are the improvement of service quality. Since the construction of the team, the passenger watching pieces received by Qingdao North Station have doubled, and good people and good things have emerged endlessly, becoming a banner of the Qingdao subway operation service.

Integration speed -up: Let employees all become multi -faceted

An excellent team is not a team that reaches the limit, but an unlimited team.

Qingdao Metro is led in innovation in the construction of the team. Innovation here not only refers to the innovation of technological crafts, but also innovation in the management mechanism. Through the innovation of the management mechanism, the potential of the team members can be deepened to achieve the goal of improving the quality and efficiency of operational work.

"Work implementation, knowledge traceability." This is the "work signature" on WeChat on WeChat of the Signal ATS of the 2 Center Tongzhuan. For him, "work implementation" is the normal state since the industry, and "knowledge trace" is a new state of working in the past few months.

In April of this year, the Tongzhong Tongzhong Tongzhi Team was established to operate the professional integration team, which was responsible for the work of Line 11. Ten Communications majors and 14 of the 10 signal majors entered the integration team, and the rest went to the new line. Originally the work of 20 people, now 14 people do it, can I do it? The answer given by this fusion team is: not only do it, but also do well!

Employees of the Tongju Department Integration Team conducted normalized drills for application servers. (Source: Qingdao Metro)

Their "reduction and efficiency" path is "one specialization"! The two majors of communication and signal are strong in common, there are many professional interfaces, and the possibility of realizing professional interoperability is high. After more than four months, more than 300 lessons, pre -job training and one -to -one pairing learning in the day -to -day work. Through field teaching, scenario simulation and other learning methods, the members of the team have completed the job qualification certification examination. All 14 people achieved "" "One post and dual certificate" can not only be communicated with the communication, but also hold the signal and stall.

"If there is a problem with the PIS report of the train, in the past, the signal received the alarm, notified the communication, and then found the question, clarified where the problem was, and then dealt with it. Now we are all 'one post and dual certificate', If the same problem occurs, we all have the ability to trace the source links directly through our own professional knowledge, and then deal with it directly, eliminating the communication link, which greatly improves efficiency. "Liu Yuhao explained the work efficiency of the team like this. "One specialty" extended the knowledge chain of the team members and made up for their ability to trace the source in the two majors. This is why Liu Yuhao wrote "knowledge traceability" in the "work signature".

"There are many interfaces in communication and signal majors. Sometimes the interface is also like a wall, which separates the two groups. Now, we break this wall and achieve 'shaking hands." For individuals, everyone has grown to grow into itself into Being able to be a "multi -faceted hand"; on the other hand, the work efficiency has also been greatly improved. "Wang Jiahui, a communication and maintenance worker, felt that after the integration of the team, both personal ability and team efficiency were improved. The city's urban rail transit and communication and maintenance worker competition won the first place in the first place.

After the integration of the team, the personnel have been reduced, and the employee skills have improved, but how do you do it? "After the integration of the team, 20 equipment houses in the two programs of the two programs have changed to 3 equipment rooms in line 11 to now 14 individuals under the jurisdiction of 6 equipment rooms. There have been great improvements before. "Hong Yan, the team leader of the integration team, insisted on speaking with data. In addition to the improvement of the professional coverage of members of the team, the improvement of efficiency has a lot to do with the improvement of member workload. "I used to look at the checkup of communication. Now we are two or three people, and we must do communication and signals." Wang Jiahui said that after the team's integration, the scope and workload of the personal work is indeed a lot more than before. , But everyone also benefits from it, which is not limited to the improvement of personal ability, but also real rewards. Hong Yan revealed that through the secondary distribution every month, some employees can issue a bonus of five or six hundred yuan. Since then, the team will also support the new line operation. The ultimate goal of Line 11 is reduced from the current 14 to 10, which is half compared to the previous 20. At the same time, members of the team also secretly determined to put the level of the team. "We have completed the initial construction of the team and passed the construction of 1.0 for the construction of the model team. Our goal is to let the team's construction 2.0 pass the acceptance and create a management and innovative team to compete in the monthly team ranking. Everyone's second distribution amount is even greater, and the remuneration received by each person will also increase. "Hong Yan said that the quality of the team directly affects personal income. Such an incentive mechanism has formed the original two majors to form" fair competition in the inside ". "A good atmosphere of promotion in the abroad. "

In response to the three years of reform of state -owned enterprises, the "team construction and team growth and care project of the team", which began at the end of 2020, after nearly two years, the effectiveness of the team construction has been obtained in the past two years. It was reflected, and achieved a series of bright results. It is reported that the Qingdao Metro Operation Company is currently built with 48 company -level model teams, and the remaining teams have passed the acceptance of the standard construction. The target of the Qingdao Metro anchor to build a world -class subway is promoting the construction experience of the operation team to the construction unit and outsourcing units.

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