Our city's heating service is promoted to reactor again

In recent years, the Weifang Urban Management Bureau has taken the people's satisfaction as the starting point, continuously strengthened the capacity of heating guarantee, strived to improve the quality of heating, and achieved great development in the construction of heating services. Among them, Shandong Gaocai thermal Co., Ltd. innovative heating service model, focusing on the construction of the standardization system of heating service, established a service grid covering the community and users, and won the recognition of the masses with high -quality services. The Standardized Manual covers the business processing time limit, processing process, processing standards, heating service specifications, and heating house service information. It supports each service activities of the service activities to provide convenience for comprehensive promotion and use.

Optimize heating newspaper installation: Implement the application for the heating newspaper installation, streamline the reporting process, reduce application materials, compress the processing time and connection time limit, and realize multi -channel installations such as online, palm, and service halls. Spend.

Promote the online signing of the supply and use heat contract: open the signing channels such as WeChat public account and other contracts to achieve online and offline business integration. Users can choose to go to the business hall and banks to complete the signing payment, or it can not be available for online signing and payment. At the same time, the line can Get electronic invoices to meet the requirements of convenience services.

Open the service mode of the heating housekeeper: Construction of the heating housekeeper service platform and provide grid -based services. After receiving user demands, the heating housekeeper will immediately solve the problems of opening valves, exhaust, leakage maintenance and other issues. Essence

Improve the capacity of the masses 'demands: Promote the publicity and commitment system of heating services, do a good job of training staff's rotating business training, improve maintenance and disposal capabilities, realize residents' demands of 2 hours of time, and strive to reach 100%of the request handling rate.

Customer service center standardized service: set the standard customer service center, the reception users do the three -hearted service of "coming to welcome, asking for answers, and seeing the voice", answering the hotline to achieve the three hearts of "heart, enthusiasm, patience", use it with the hotline, use Careful tone to answer user questions in a timely manner, professional, and accurately improve the user experience.

Professional service of household civilization: In advance agreed on the door to achieve the "seven steps" of the household, standardize the temperature measurement and maintenance process, explain the maintenance content and precautions for users, and implement the standardized service standards to each link.

The "Heating Services Standardization Manual" is an important practice for the improvement of heating services in our city. It has high demonstration value and has reference significance for strengthening heating services in various counties and cities. A few days ago, the Municipal Urban Management Bureau issued the "Shandong High Innovation Heating Co., Ltd. Heating Service Standardization Manual" for reference for counties, cities and heating enterprises, and moved further in the process of promoting the standardization of heating services. Our city will comprehensively implement the standardization of heating services, urge heating enterprises to establish and improve the heating service management system, fulfill the standardization of heating behavior and standardization of service quality control, and implement closed -loop management on standard formulation, organizational implementation, supervision and assessment and other links. In the end Users provide detailed, quantitative, visual heating services.

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