Entering Hunan 12366 experience the development of taxation modernization and development

[Discover the most beautiful you comment on me] Entering Hunan 12366 experience taxation modernization and development achievements

China Net August 30 (Reporter Jia Yujing) On August 29, "Welcome to the Party's Twenty Return to Slow Tax Free Insurance and Promotion Development" The online review brand activity was officially launched in Changsha, Hunan. Walk into the 12366 Tax Service Center of Hunan Province for a visit to experience the development achievements of taxation modernization.

Since the reform of the tax institution, the Party Committee of the Hunan Provincial Taxation Bureau of the State Administration of Taxation is based on creating a higher level of tax service platform, focusing on better play the leading role of the provincial tax service department. The national tax system was established and runs the first provincial bureau -level taxpayer school.

The taxpayer school is located on the first floor of the 12366 tax service center of Hunan Province. It integrates software and hardware resources, enables more than 800 square meters of office areas, and integrates the design concept of "water moral tax rhyme". The change of taxation to the origin of taxation and development of taxation; simultaneously introduce high -tech methods such as 3D, VR, electronic shooting, set up a movie anime video area and fun PK system. In the immersive, the "real -life" experience taxation process and taxation services are not enough.

After visiting the taxi school, the reporter and his party came to the tax -related consultation experience area. As the first window of tax -related services, the tax -related consultation is the forefront of society, and it is a bridge to collect the relationship through a telephone line.

It is understood that since the opening of the 12366 Tax Service Center in Hunan Province in 2009, it has accumulated a total of more than 1,500 taxes on taxpayers, and has won ten in the country's "Youth Civilization", "Civilized Civilization Post", "Three Eight Red Banners" and so on. Several honorary titles.

From 2018 to 2021, with the continuous development of tax reforms such as business reform, tax reform, social security premiums, and non-tax transfer, the consultation volume of 12366 tax payment service hotline in Hunan Province also increased year by year. From January to July this year, the total amount of 12366 tax payment service hotline reached 1.1776 million, with an average daily call of 5554.

There is a saying that the hotline is the "hot watch" that can best reflect tax reform. Since the epidemic, taxpayers have increased through non -contact demand through telephone and network, and their requirements for consulting services have also become higher and higher.

"Our tax cadres need to train, take small exams every week, and take the exam every month." According to the relevant person in charge of the 12366 Tax Service Center in Hunan Province, there are 18 current taxes in my country. Due to the relatively large tax policies, tax cadres Study and update in time, so the pressure of learning and work is relatively high. It is worth mentioning that the Calls Counselor of the 12366 Tax Service Center of Hunan Province are all tax cadres. In this regard, the person in charge of the above stated that 12366 is equivalent to the "Huangpu Military Academy" that civil servants enter the tax system. Personal growth. "

In addition, in accordance with the development of the times and the needs of taxpayers, the 12366 Tax Service Center of Hunan Province is also based on ensuring the quality and efficiency of the hotline of the hotline. It can be seen through the proportion of consultation. Since the use of 2020, the proportion of intelligent consulting has also increased year by year. In the first half of this year, the proportion of intelligent consulting increased to 30.32%, which has obvious effects on hotline diversion. Data show that since 2021, the Hunan Provincial 12366 Tax Service Center has covered the taxpayer of 27.814 million through the entity, the online taxpayer's school, the Hunan Tax Tax Enterprise Platform, and the Hunan Tax Live broadcast.

【Edit: Fangjialiang】

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