CCTons Power Supply Company: "Digital Backpackers" in Dashan

On August 26, as usual, the first thing the first thing after the backpacker of the Xiaocun Power Supply Institute of Guohun Power Supply Company, Guochi Shun County, was to open the "Power Backpacker Smart Management Approval Program" on WeChat and check his own today. Visit the task and plan for a day of visiting for yourself.

As a typical labor output -type area, Taishun still has about 80,000 people still live in a remote mountainous area. The average trains to and from the central town are about an hour and a half, and travel is very difficult. In response to this issue, Tai Shun Power Supply Company Innovation launched the "Disciplinary Inspection+Power Backpacker+Service" collaborative supervision mechanism and service model, actively focusing on improving and comprehensively optimizing the business environment as the goal, taking daily supervision as the starting point, and the electric backpack customer The active on -site service is the carrier, promoting Qingfeng Zhengqi to take root at the grass -roots power supply office, and extend the power service to the "last mile". In 2022, under the promotion of big data and intelligent waves, in the face of some disadvantages of the traditional service model of backpackers, Taishun Power Supply Company explored and developed a digital backpacker application platform. This digital platform covers "Internet+Smart Supervision" Waiting for the content, the backpacker management model has changed from offline to online, from manual to intelligent, and breaks the limitations of traditional service.

Backpacker Digital Platform operates through a platform and WeChat Mini Program. Wu Simu's first work order today is the work order from Master Bao from Xuyu Village.

Master Bao held a backpacker's exclusive business card in his hand. "I heard people say that if useful electricity needs, as long as the QR code on it is scanned, there will be people from the power supply company to come to the door." Now Bao The master just moved the new home to install the meter. He scanned the QR code with a mentality of trying, and then made a simple operation based on the prompts. After entering his contact information and address, it automatically generated the work order. Demand "Place Order".

After receiving the user's work order, Wu Simu rushed to Master Bao's house for the first time. After a detailed understanding of the user's needs, Wu Simu once again opened the "Power Backpacker Smart Management Approval Program". "After the photo was uploaded by these materials, the background staff of our power station handled and settled on your work order." Wu Simu took pictures of the materials provided by Master Bao, and said. After confirming the information in detail, Wu Simu clicked on the submission. At this time, Master Bao's information and needs were passed to the power supply center at the other end. After receiving the work order at the surveillance center of the Xiaochan Power Supply Institute, the work order was processed immediately, and the settlement was completed on the same day.

It is understood that "Three Entering and One Entry" is one of the important tasks of Taishun Electric Power's "Backpacker". With backpackers as a carrier, enter the community, enter the factory, go to the house to do a good job of power supply services, take the initiative to establish the establishment The communication mechanism between Taishun Power and users. By changing the service method, implement the "customer -centric" service concept, and actively collect problems, analyze, and solve problems.

The "Power Backpacker" service of Taishun Power Supply Company was launched in 2018. Wu Simu recalled: "In the beginning, our backpackers took the demands of the user with a small book. If you accidentally lost it, he ran all white. Later, we learned to use WeChat. We sent the work order to WeChat. I have always been thinking about this, and then turn on WeChat from time to time to see if anyone responds to the work order. Is it over? I always worry that I have not been able to complete the user's demand in time. I can track the work order in real time and have a complete closed -loop mechanism. I feel very solid in my heart. "

At the same time as Wu Simu's emotions, on the other side, Fang Miaojiang, the person in charge of Xiaocun Power Supply Station, sat in front of the computer and looked at the data on the digital backpacker application platform. Peak Valley. After the analysis, some resettlement communities in Fenglin Village have begun to stay in, and most of the residents are older and may not be able to apply directly online. Thinking of this, Fang Miaojiang decided to formulate a backpacker work plan in advance, the system actively distributed the work order, and arranged personnel to go to Fenglin Village to handle the transfer business for residents.

The innovation of the "Digital Backpack Application Platform" has enabled Taishun Power Supply Company to establish a cross -level and cross -professional collaborative solution mechanism, shortening more than 70%of the electricity running time, and greatly improved the efficiency of work and user power -to -hander. Especially in the current situation of the epidemic situation, it has played a positive role in the aspects of living, using telegraphs, broadcasting and bringing goods, poverty alleviation, and weakness.

"Keep one soil, take a lot of responsibilities, enter a hundred houses, walk thousands of miles, and ignite thousands of household lights." This is the love commitment of Tai Shun's "electric backpacker", and it is also their responsibility practice. (Correspondent Bao Qiqi Xie Yangfan Wu Yan)

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