Relieve the difficulty of tax payment, the "remote gang" to benefit the people to benefit the people

As my country's epidemic prevention and control enters the normalization, the tax payment model of "non -contact" and "not seeing" has become the mainstream. Taxation departments in various places on the demand for taxpayers' payment, through "one -stop" tax payment, remote "interrogation collaboration" and other methods to do practical and solve problems, and further facilitate enterprises and the masses to handle tax payment.

"One -stop" business tax business

The "remote office" platform is efficient and convenient

"It is convenient and efficient to move the question in face to answer questions, and you don't have to run in the face." In the "Smart Micro Hall" of the State Administration of Taxation, the State Administration of Taxation, Mr. Guo, who is experiencing remote taxation, said.

In recent years, the Shenzhen Taxation Bureau of the State Administration of Taxation has focused on improving the convenience of taxpayers' payment of business, continuously optimizing the method of intelligent tax payment, and running the "remote MAX service platform" on the line. A new model of tax handling of two -way interaction, one -stop settlement in front and back, and collaborative processing between regional.

Data show that in the past year, the "remote management MAX service platform" has been launched for one year, and 346,500 households have served the taxpayer. The traffic in the hall has decreased by 27%year -on -year. It has become the main model of taxpayers to replace the lobby tax.

The taxation hall is no longer bustling, it does not mean that there are fewer taxpayers, but it means that the tax handling efficiency is higher. At present, the total business of nearly 200 tax service halls can achieve remote office, with an average of about 4 minutes, only half of the window processing time, the average waiting time is about 2 minutes, only one -fifth of the waiting time for the lobby. The efficiency is significantly improved, and the burden of taxation is significantly reduced.

Remote tax "face -to -face"

"Ask for coordination" is to solve the problem of taxpayers

Affected by geographical factors, the Alashan League in Inner Mongolia has a scattered distribution of enterprises, the operating conditions are different, and the demand for tax -related fees is complicated and diverse. Based on the actual situation, the State Administration of Taxation Alashan League Taxation Bureau empowers scientific and technological to create a remote service center without geographical restrictions and all intelligence. The general choice of the good alliance taxpayer.

"'Six taxes and two fees" How to apply online? "" How to obtain preferential policy information in time? "... Zhao Wenjun, a remote service center of the Alashan League Taxation Bureau, will receive hundreds of taxpayers from alliances from alliances. Question.

"The remote service center integrates the resources within the alliance and provides consulting and counseling services for all taxpayers in the alliance." Zhao Wenjun told reporters, "Taxpayers can use the phone and WeChat public account, etc. Remote help methods such as calls to guide them on the Electronic Taxation Bureau to solve. A few services that cannot be handled online. We will also help the taxpayer contact the local tax service hall and send the materials and precautions that need to be prepared to the taxpayer. Make sure it has a at most '. "

"I am a novice accountant. I am not familiar with the Electronic Taxation Bureau. I will go to the deadline for tax declaration immediately. Can you help me?" Han Shuqin, the tax personnel of Inner Mongolia Xinhong Energy Co., Ltd. Essence Li Yan, who is more than 700 kilometers away, has instructed Han Shuqin to log in to the system, select taxes, and complete the declaration through video connection. "With the remote service center,‘ Xiaobai ’can also easily handle various businesses. Although the distance between tax cadres and me is far away, the service is so close." Han Shuqin said.

In Alashan League, tax services have become the norm for long -distance intelligent collaboration and high -efficiency interaction collaboration. Since the beginning of this year, the remote service center has provided a total of 19,000 consulting and counseling for taxpayers, answering 27,000 questions, and average taxpayer saving taxes for more than 1.5 hours.

"Smart tax" intimate service

The taxpayer realizes "less running, doing more things"

In recent years, the State Administration of Taxation's Jinan City Taxation Bureau has fully implemented optimizing the business environment, focusing on the construction of "smart tax", continuously improving the management service method, improving the tax service experience, improving the quality and efficiency of the business, and further facilitation of taxpayers. Make the business environment more "temperature".

"Our township is far from the tax service hall. Fortunately, there is a self -service tax office, which can meet our daily business handling. When we encounter problems that do not understand, we can also connect with the staff of the tax service hall. It is very convenient to run to the city! "Laiwu Le Mei Crafts Co., Ltd. said.

In order to continuously expand the service method of the "Remote Gang Office and the Inquiry and Office", the Jinan Taxation Bureau has set up 23 self -service tax outlets in the city, equipped with 462 self -service tax terminals, and in the city, Licheng, Zhangqiu, Jiyang, Jiyang, Laiwu is equipped with 9 Smart Micro Hall, which is convenient for taxpayers in remote areas to handle daily business. "Smart Micro Hall" is different from the traditional single self -service tax terminal. It uses the integrated design of the smart terminal, which consists of a full -featured "mini" office for display hosting, comprehensive handling side cabinet, invoicing business side cabinet, tax filling, etc. Tax Service Office. The Intelligent Micro Hall can contact the wiring personnel in real time, provide business counseling to the taxpayer in time, answer questions and difficult questions, and formed remote consulting services for "online autonomous handling, supplemented by offline assistance, two -way real -time interconnection" The new model has greatly realized the "less running and doing more things" of the taxpayer's payment, so that the taxpayer's payment can really feel the warmth of "convenience, benefit the people, and benefit the people".

Source: Shenzhen Evening News, China Tax News, Qilu Evening News

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