Shijiahong Market Supervision Bureau strengthens consumer rights protection services to optimize the business environment

Recently, the reporter learned from the Jingshong Market Supervision and Administration Bureau that in order to further create a fair and just business environment, the bureau has firmly established a sense of service, unblocked the "12315" complaint report acceptance mechanism, and timely accept consumer complaints and reports in the market supervision field. Solving consumer disputes and continuously improved consumer rights protection and co -governance pattern.

Unblocked Consumer Complaint Report Channel

In strict accordance with the requirements, the case systems 12315 and 12345 appeal reporting case systems, and timely acceptance, circulation reception, diversion and transfer, disposal, and feedback. Relying on informatization, based on networking, quickly transmit information to ensure the smooth operation of the 12315 and 12345 platforms. Up to now, more than 1,500 consumer complaints and reports have been accepted, with a acceptance rate of 100%and a 100%settlement rate. The complaint report of consumers has been settled, and the pieces have echo, which effectively resolves the contradiction.

The construction of consumer rights protection service stations has been vigorously promoted throughout the city, and 18 vitamin service stations including Jinhua Mountain Scenic Area, Huixing Department Store, and Yongjia Supermarket have been established, covering the areas of merchants, scenic spots, enterprises, markets and other fields. As of now, more than 20 consumer disputes have been dispatched for consumer rights protection service stations, which has strongly protected consumers' legitimate rights and interests.

Carry out a series of market entities credit commitment series activities

The bureau comprehensively implements the pilot activities of the "offline shopping seven days without reason", gives full play to the advantages of the industry in charge of the industry, increased publicity, formulated a "offline no reason return" initiative, and issued initiatives in the fields of major industries. Through field visits and inspections, inspect the complaints and reports of physical stores in recent years, examine the relevant situation of integrity operations, and finally determine more than 40 physical stores to carry out the pilot of "offline no reason to return" pilots Activity.

At the same time, actively carry out the publicity of consumer information complaints, and exposure the large number of complaints on consumer complaints, harsh individual properties, and major typical complaint cases, and openly accept social supervision to achieve urging operators to consciously perform legal obligations and responsibilities, and actively negotiate actively negotiations Reconstruction of consumer disputes.

Actively guide enterprises to join the platform online consumer dispute resolution enterprise (ODR enterprise)

The bureau has further promoted the construction of 12315 platforms across the country, actively guided the eligible enterprises in the jurisdiction to become the platform online consumer dispute resolution enterprise (ODR enterprise), focus on strengthening the business guidance and skills training of ODR companies, and establish and improve consumer dispute reconciliation mechanism. Implement the responsibility of operators' consumer rights protection subjects, strive to resolve consumer disputes at the source, solve the grassroots level, reconcile at the enterprise, promote online source solutions to consumer disputes, and promote the construction of consumer rights protection society. As of now, Senghong has been included in ODR enterprises management. (Cui Xiaoyan reporter Cheng Bo Quanliang plan)

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