Follow up the supervision of the account sales customers to "granularly return to the position"

"The current power service is becoming more and more intimate. If you are not reminded, I have forgotten that there is still a sum of money in the meter account." On August 15th, the balance of the disciplinary commission of the Discipline Inspection Commission of the State Grid Huzhou, The personnel had 113.6 yuan for Uncle Wang, and Uncle Wang happily expressed his gratitude to the members of the supervision work class.

It is reported that Uncle Wang's Xinxinggang Village, Nanxun District, launched a global land remediation three years ago. The whole village was demolished. After Uncle Wang's meter sold, there was still a fee in the account. Since August this year, in order to further implement the relevant requirements of the higher -level rectification work of marketing customers' balance retirement work, and to do a good job of closed -loop rectification work found in marketing supervision and inspection. Improve service quality and enhance user satisfaction.

Data digging potential, accurate screening helps precise supervision. In order to ensure that the notice is in place, the supervisory class gives full play to the advantages of the background data set, and the details of the pre -deposit balance of accounting users from the system exported by the system for the rectification of the entire land, sort out a list of 3 years or more and the customer balance. Faber notification.

As a result, multiple measures to ensure comprehensive coverage. In response to the situation where it is not contacted or the user does not cooperate, the company actively expands its ideas. In the later period, the report will be adopted for publicity notifications, and the WeChat groups, village committees and other units of various villages will be actively connected to contact users to hold relevant certifications to apply for pre -stored preparatory storage. Electricity fee retirement work.

Moisturizing is silent, and personalized services are warm. While conducting online notifications, considering that most of the rural residents are middle -aged and elderly people and are inconvenient to travel, the company has made every effort to open up the "online+offline" service channels, and supervise the personnel of the special class together Cultivated handling to ensure that the user's property is "granulated to the warehouse".

"The service of the power supply company has always been very good. I was still thinking that the meter could not be used after the demolition. How did the electricity fee in the meter refund the electricity bill? I did not expect to solve it so soon. Thank you for your detailed service." Aunt Yang of the village said.

In the next stage, the company's disciplinary committee will focus on the function of "supervision and guarantee" function, combining the practical activity of "I do practical things for the masses", and continue to carry out sales The special supervision of the balance of the households is clearly retired, and the responsibility and responsibility are interpreted with practical actions, and the high -quality services will be promoted to the new level. (Zhang Bingzhang Wenkang)

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