latest progress!"Little Genius" promises to accept all the rectification suggestions of Beijing -Tianjin -Hebei Consumer Organization

On August 18, the Beijing Consumer Association, Tianjin Consumer Association, Hebei Consumer Rights Protection Committee (hereinafter referred to as the three places consumer organization) and Guangdong Xiaoti Technology Co., Ltd. (hereinafter referred to as Xiaoti Cai) The genius T1 children's tablet computer problem rectification and communication meeting ", the" small genius "promised to accept the recommendations of the Beijing -Tianjin -Hebei consumer organization rectification.

Application store search found a number of bad apps

Xiaoyi Cai Company Rectification

On July 11, the "China Consumer Daily" took the title of "Bloody violent comic children's children's children should not be 'small genius'?" The title is the topic of children, which reports that Beijing consumers reflect the small genius T1 children's tablet computer app store, download Some games, comics and other apps contain obscene pornography and bloody violence, which induce minors to imitate illegal crimes as content issues.

力 Report details: violent games, porn comics ... "Little Genius" What are you doing?

On July 18th, consumers of the three places talked to the small genius company on the issues reported by the China Consumer Daily and issued the "Query Letter" to it, requiring it to be eight aspects before July 28th. A response to the question.

On July 27, Xiaoyi Cai company responded, saying "the adverse effects caused by this incident are deeply blame. In the past few days, the company's various departments have worked overtime and investigated in depth, and adhered to the attitude of zero tolerance for unsatisfactory applications for application stores. Discover problems and rectify in time, and effectively protect the legitimate rights and interests of consumers. "

Consumer organizations in the three places put forward five points of rectification opinions

Little Genius Company promised to accept all

After receiving the reply, consumers of the three places met with relevant experts on this incident.

At the rectification and communication meeting on August 18, Yang Xiaojun, Secretary -General of the Beijing Consumer Association, propagated and explained the relevant laws and regulations of consumer rights protection to the small genius company, emphasizing the infringement of consumer rights downloaded by the apps downloaded by the apps downloaded by the small genius T1 children's tablet computer Questions and harmfulness of their behavior.

In 2022, Wang Shou, the Secretary -General of the Beijing -Tianjin -Hebei Consumer Rights Protection Alliance and the Secretary -General of the Hebei Provincial Consumer Protection Commission, submitted to the consumer organization of the three places to submit rectification suggestions to the small genius company, requiring it to re -report the rectification report to the three places by August 28 Consumer organization.

The main content of rectification suggestions includes:

It is recommended that the small genius company announced the notice. In its official channels, "China Consumer Daily" and Consumer Organization of the three places, the WeChat public account published the "Notice" to respond to the society's attention to the incident. The content includes but is not limited to: the responsibility, emergency measures, and the next rectification plan of the adverse content APP situation, the next rectification plan, the cognition of your company and the sincere apology to the majority of consumers.

It is recommended to take a cure measure to block the loopholes. Immediately upgrade the product software system involved in remote downloads and other methods, take root removal measures to ensure that minors do not have the opportunity to use the adult app, and ensure the legal and compliance of the adult app; take effective means to ensure that they have been sold for sale. Users involved in products cannot use bad content apps that have been downloaded to tablet. At the same time, specific implementation measures are published in official channels.

It is recommended to stop sales and operation. Before completely eradicating the possibility of downloading to a tablet with a bad content app, the unprecedented inventory of the same type tablet is not sold.

It is recommended to suspend related publicity. Before completely blocking all the "loopholes", effectively ensuring the content of the content and fully conforming to the characteristics of children, the temporary "children's tablets", "tablet designed for children", "selected high -quality content, each content is on the shelves. Requesting for safety inspections "related propaganda to avoid misleading consumers.

It is recommended to establish a direct channel for complaints with consumer organizations. Complaints about "small geniuses" accepted by consumer organizations must be relegated, responded positively, and quickly resolved.

Representatives of the small genius company accepted the rectification suggestions of consumer organizations in the three places, thanked the China Consumer News and the supervision of the consumer organization of the three places of Beijing, Tianjin, and Hebei, and said:

The company has suspended the sales of this model of products and launched a full return investigation and disposal procedure;

The confirmation of the illegal APP will never be put on the shelves immediately, and the adverse applications that have been downloaded are banned;

Emergency release of new system versions to optimize parent -end control and application control functions, and parent -side APP increases the "remote installation" function;

Establish a 24 -hour customer service hotline, official mini -program exclusive customer service and other ways to quickly accept the reports and suggestions of parents and users.

Zhang Zheng, Secretary -General of the Tianjin Consumer Association, expressed his affirmation of the timely rectification attitudes of small genius companies.

Produced by Chinese Consumer Newspaper New Media Editorial Department

Source/China Consumer News · China Consumer Network

Reporter/Wan Xiaodong Li Jian

Edit/Pei Ying

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