"Tax companies are well -satisfied" series ⑤ | Convenient measures to improve the business environment and optimize

Continue to build a marketization, rule of law, and international business environment, and the optimization of the tax business environment is the meaning of it. Establish the concept of "centered on taxpayers", expand tax and fees service platforms, innovative taxes and fees service measures ... In recent years, in Chengdu, the paid of taxpayers feels that the convenience of tax payment is increasing, tax business business The environment is continuously optimized.

Entering the Taxation Service Office of the Taxation Bureau of Qingyang District, Chengdu, a simple, unified, and humanized taxation scenario, friendly, friendly, and friendly cultural slogans, and professional and efficient business handling of tax staff, transmitting " The service concept of taxpayer payment is warm, which makes people feel warm.

Chengdu Qingyang District Taxation Bureau Taxation Service Office

On the background of the Taxation Service Office of the Taxation Bureau of Qingyang District, Chengdu, the large screens of the intelligent monitoring platform are constantly changing and updated. The platform monitor the taxpayer queuing in real time, and monitor the quality and efficiency of the business of the window. It can predict the blocking points in advance, conduct early warning prompts, divert queue people, and allow the tax service hall to maintain smooth, orderly, and efficient operation.

Qingyang District is one of the main urban areas of Chengdu. In recent years, Chengdu has developed rapidly, and the demand for tax services has increased. However, the lobby is not congested at all. Consultation and counseling areas, tax service areas, self -employed tax areas, waiting for the rest area ... In various functional areas of the lobby, the taxpayer's order is calm. "Come on, do it quickly, and leave with satisfaction." It has become the norm of taxation in the hall.

In the Tax Service Office of the Pengzhou Taxation Bureau, the unsuccessful office of the bureau's office reflects that the window has become a green tax channel that can do things, good services, and fast service. Relying on the issue of issues to register the ledger mechanism, set up a "problem solving team" composed of multiple departments' backbone, establish a closed -loop work chain of "problem collection, analysis and processing, tracking feedback, and improvement of improvement." "Matters, open up the" last meter "of the people and serve the masses.

In 2021, the pilot of the "tax insurance" was launched in the ground, and this year has been launched in Chengdu this year. Faced with more than 10 million natural persons, Chengdu Tax United Human Resources Society and other departments have established a joint service mechanism for social security premiums. Since the implementation of the new mechanism, a single new insurance registration payment business has shortened by 80%, the average waiting time for cross -department and multi -window business has been shortened by 67%, and the quality efficiency of payment services has been greatly improved.

The convenience measures are also extending online. Recently, the business backbone of the Wenjiang District Taxation Bureau of Chengdu walked into the delivery site of the commercial house. The on -site counseling of more than 100 taxpayers completed the tax -related matters of real estate transactions through the “hand -handled” small procedures of Chengdu tax deeds. "It is only convenient to use a little more on the mobile phone in just a few minutes. It is not like you had to run in several places before. It is really convenient." At the delivery site of Mingxin City Community, Wenjiang District, the owner Ms. Li was on this. New measures are very appreciated.

It is understood that Chengdu's tax deeds "hand -in -hand" mini -proceedings streamlined the processing process, and changed the "taxpayer running" to "data running". The buyer submits the required information to the developer in batches. After the tax personnel online nuclear tax, the buyer notified the buyer through the SMS. The buyer can choose to pay for remote taxes for a variety of ways. The program notice can also download the printing deed tax payment certificate online.

"Tax Service 360 ​​Experiencer" Experience Smart Taxation

The establishment of the "Tianfu · Tax Post Station" allows the tax service to sink to the streets and towns to bring more convenience to the people in remote areas. Last year, Chengdu Tax and Post jointly created a "Tianfu · Tax Post Station" that "invoiced taxes, invoice delivery, document delivery, and tax law publicity", and sent taxes and fees to the door of the masses. At present, the city has built more than 280 tax postal stations to cover all towns and villages.

In order to comprehensively and accurately understand the taxpayer's taxation experience and demands, Chengdu Tax also took the lead in launching the "Tax Service 360 ​​Experience and Woodpecker Special Action" in the province, recruiting tax staff and tax volunteers to form a team of experienceists, and through the truth The business processing has carried out a full -process experience, and three -dimensional collection of taxpayers' vital feelings and suggestions.

Ms. Zhang said that any difficulty in handling taxes can be reflected directly through the feedback channels of the experienceist. The tax bureau will actively help find ways to solve. Many services are more optimized than before. The company's cancellation business is smooth every link, and it really needs to be praised by the Taxation Bureau!

It is understood that the "Woodpecker Special Action" has carried out a total of 5 special experience activities since this year, and a total of 132 issues and suggestions have been received by the experienceists. Management to ensure that the rectification is optimized and promotes the continuous improvement of taxpayers' satisfaction.

Chengdu Daily Jinguan News Zhan Xiaopan reporter Li Yanling Li Yanling He Editor He Qixie Intern Editor Lu Yarui Picture Chengdu Taxation Bureau provided

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