At 2 o'clock in the morning, the old man's bank lined up in front of the door!What to do?Several banks in Shanghai asked, and the response came

On June 16, "Xinmin Bang Nong Business" released the report "Woman!" This bank in Shanghai releases 40 numbers a day, and a large wave of old people line up at 2 am ", which reflects the postal window of the postal savings bank in Pudong New District, Shanghai Pudong New Area. Take the small bench to wait for the ranking, the nearby residents deposit, withdraw money, transfer, and even pay the cost of water and electricity and coal. They tossed back and forth for many days, and they still cannot handle them. After the report was released, it attracted great attention from all parties.

The elderly in line at the door of the postal savings bank waiting in line

On June 17, helping Jun learned from a number of banks that the backlog of business caused by the sealing of the epidemic, which caused the current offline demand to explode and the queue has surged. At present, corresponding measures have been taken. Effective, diverting decompression, and treating every elderly with more humane services.

Construction Bank Shanghai Branch

Avoid the "wrongdoing team"

Help Jun learned from the Shanghai Branch of Construction Bank:

▶ The outlets should be opened to ensure the number of service personnel and improve business processing efficiency;

▶ Extend the service time, the key outlets adopt temporarily open the door or delay closing the door early, operate on weekends on the weekend, and shorten the disinfection time to the day of disinfection to within 1 hour;

▶ Try to guide customers to enter the lobby and wait in line to reduce outdoor queue gathering;

▶ Establish a volunteer team, the "Serving the People for the People" assists to maintain the order of customers 'queues and conducts a pre -inspection of the customer business to avoid customers' "unjust teams".

Industrial and Commercial Bank of China Shanghai Branch

Ensure "only once"

Relevant person in charge said:

▶ Under the premise of strictly implementing epidemic prevention requirements, all counter windows are "open";

▶ According to the conditions of the outlets, strengthen guidance and diversion in real -time passenger flow, and coordinate the "service window" and "love channels", effectively shorten the customer queue time, improve service efficiency and customer experience;

▶ Arrange a special person to answer and reply to the customer's consultation telephone, inform the customer's required materials in accordance with the business needs, make relevant tips to ensure that the customer "runs only once";

▶ Employees of non -outlets are temporarily supported to the outlets, maintain the order on the spot, and fully meet the customer's peak needs.

Bank of China Shanghai Branch

Set the green channel of the elderly

From June 1st, the outlets counters have been "open", especially for the business needs of elderly customers, and formulate a service plan in advance.

▶ Each outlet is open in advance or extend the service time, and the staff is required to "get all" to implement the "background enrichment of the front desk";

▶ Strengthen service forces and equipment maintenance in regions such as exclusive pension services, and add green service channels for the elderly. All outlets can provide offline application to apply for printing services for elderly customers.

The staff helps the elderly to handle business

Postal Savings Bank Shanghai Branch

Effective diversion of the window

As one of the designated banks for the elderly in Shanghai to receive retirement salary:

▶ Increase the effective service duration by dynamic scheduling, the early business is delayed, and the time to compress the noon disinfecting time;

▶ Increase the window as much as possible to maximize the needs of the counters of the elderly group;

▶ Release the appointment number of the counter on the follow -up business day in advance, and effectively divert the customer by reservation in advance;

▶ Strengthen on -site diversion management, do a good job of customer communication, and arrange for special personnel to guide the customer through the machine.

Can bank measures really land? Can I really help the elderly? Help Jun will continue to pay attention.

Honor Nong Shi Studio

Planning | Qian Junyi

Text | Wang Jun Qian Junyi

Picture | Wang Jun visitor

Edit | Gu Yan Qian Junyi Yao Chujie

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