Agricultural distribution Liupanshui Market Branch: Strengthening counter service etiquette training to improve service quality

Recently, China Agricultural Development Bank Liupanshui Branch organized a counter service etiquette training activity, and all employees actively participated in classroom learning and drills. The purpose of the activity is to implement the service concept of "customer -centric", further change the awareness of service, enhance the quality of service, and show the good spiritual style of the employees of the agricultural hair bank.

Having high -quality services is the basic requirements and literacy of bank employees, and it is a magic weapon for the financial industry. The main content of this training is the "seven steps" of service awareness, service image, and counter service. In the training class, the training teacher first started with service awareness, explained the basic common sense of bank counter services for the participants of the bank, and emphasized that service awareness is the basic prerequisite for the counter service; second, the training teacher explained the bank in detail the bank Employees are standardized and taught on -site teaching, pointing out the problems of the trainees in the dressing; in the end, the training teacher will "seven steps" on the counter service, from the beginning of raising their hands to welcome customers, to handling business, two hands for customers, two hands Delivery, the last getting up and sending customers, the whole process is standardized to the trainees to watch.

During the training, the training teachers conducted service scenarios for students' grouping, repeatedly led the practice, and promptly correct the irregular actions and polite terms in the usual work, so that the actions of the service etiquette of the trainees gradually standardized and smooth.

Everyone said that many etiquette knowledge was learned through training. In the future work, the knowledge learned into practical work will be applied to actual work, continuously improving service quality, and high -quality business development with high -quality cabinet service etiquette services. (Lu Shanhai)

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