Consumer Rights Resources and Warm People's Hearts of Consumption Rights in Yingshan County Market Supervision Bureau of Sichuan Province

Recently, consumer Mr. Xiao sent the banner that embroidered the "good public servant for the people and the patron saint of consumers" to the city gate of the Yingshan County Market Supervision and Administration Bureau, and to do practical things to the market supervisory cadres to solve difficult things for themselves. Express thanks.

The reporter learned that in February this year, consumer Mr. Xiao bought a crown card watch at a clock sales counter in a shopping mall in Yingshan County. After wearing it for four months, the watch had a non -human failure. Whether it belongs to the range of three packages has different opinions, and it cannot always be reached. Mr. Xiao went to the Chengguan Market Supervision Office to complain. After receiving the complaint, the staff of the institute went to the scene to investigate the incident in time, consult relevant evidence, and publicize the relevant laws and regulations to the dealers. "Three packages" responsibility, be an integrity and legal operator. In the end, with the efforts of the staff, the dealer agreed to repair the watch for free and took the initiative to apologize to Xiao. The problem was successfully resolved.

It is reported that the next step, Yingshan County Market Supervision Bureau will continue to adhere to the principle of "consumer complaints without trials", continue to increase consumer complaints and reports, and actively explore mechanisms such as diversified resolution and joint mediation of consumer disputes to effectively safeguard consumer rights and interests Strive to create a reliable consumption environment. (Chen Yan reporter Cheng Boquan)

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