After daily, Youxian has not given a refund plan for users and suppliers to suffer multiple parties and other parties.
Author:Securities daily Time:2022.08.11
After experiencing the "difficulty" of the annual report, the unavailable in the app, and the shrinking of the stock price, the daily freshness appeared on the hot search again.
Because the APP cannot be used normally, many consumers have recently complained about daily freshness through consumer associations and black cat complaint platforms, and the problem of refunds is vital to so far. On August 9, the daily stock price decreased by more than 8%.
There is no solution for the refund problem
On August 9th, the Beijing Consumer Association (hereinafter referred to as the "Beijing Consumers Association") officially stated that on the afternoon of August 4, the Beijing Consumers Association interviewed Beijing Daily Youxian E -commerce Co., Ltd.
Specifically, the Beijing Consumer Association notified Beijing Daily Youxian E -commerce Co., Ltd. the 96315 hotline registered consumer complaints, and asked the current status and complaint handling of the company. Chen Fengxiang, deputy secretary -general of the Beijing Municipal Consumers Association, attended the interview and put forward three requirements for the enterprise: First, it is necessary to properly handle consumer complaints, timely announce the refund plan and registration method to effectively protect the legitimate rights and interests of consumers; The communication between the Municipal and District Consumers Association actively cooperates with the work organized by the Consumer Association to jointly safeguard the legitimate rights and interests of consumers; the third is to explain the situation and rectification plan to the Beijing Consumers Association within three working days.
Today, three working days have passed. On August 10, the "Securities Daily" reporter interviewed the relevant person in charge of the daily Outstanding Fresh Fresh on the above requirements proposed by the Beijing Consumers Association. The other party said that there was no specific plan and response for the time being.
"Securities Daily" reporter noticed that the black cat complaint platform has as many as 3275 complaints daily, and the reasons for the complaints are mostly "account recharge balances cannot be purchased and cannot be refunded" "99 yuan membership fee cannot be refunded" " Only refund some small customers "and other issues such as" cancel orders for no reason and cannot contact customer service personnel ".
At present, the daily fresh app page has shown normal, but it still cannot complete any order. It is reported that on July 28, the daily excellent aspects said that it had suspended the 30 -minute fast -moving business in Beijing, Shanghai, and Tianjin. But in recent days, the daily fresh app has not been placed normally.
Regarding the problems such as the Yunchao Sale business and when the APP return to normal and when to give consumers with the problems such as refunds, the daily fresh aspects also stated that it cannot be recovered.
Suppliers and other parties are affected
In fact, in addition to owing consumer money, daily fresh suppliers and shareholders are also affected.
A person familiar with the matter told the "Securities Daily" reporter that as early as July last year, the daily freshness began to owe the supplier's goods, and there was no owe guarantee. ","
And the deeper is the fundamental manner who will be popular every day.
It is understood that, in addition to the "White Knight" that rescues daily premiums out of the quagmire -the 200 million yuan "exemption" of Shanxi Donghui Group, since its establishment in 2014, the daily freshness has been completed by 11. Rotation financing, investors include Qingdao Guoxin, Sunshine Venture Capital, Tencent Investment, Goldman Sachs Group, etc.
On December 9, 2020, Qingdao's state -funded as a strategic investor was introduced into daily freshness. At that time, Qingdao Guoxin Development (Group) Co., Ltd., Sunshine Venture Capital, and Qingdao Municipal Government Guidance Fund formed a joint investment subject to invest 2 billion yuan in daily strategic investment.
Today, the daily eccentric business is suspended and employees are dismissed, and the market value has fallen by 99%.
On August 10, the National Enterprise Credit Information Publicity System showed that the two subsidiaries under the daily Youxian -Beijing Daily Youxian Technology Co., Ltd. and Shanghai Daily Youxian Electronic Commerce Co., Ltd. Liaison, the local market supervision and management departments were included in the operating exception list on August 1 and August 3, respectively. At the same time, Zhejiang Daily Youxian Electronic Commerce Co., Ltd. conducted a cancellation of the case on August 4th. The reason for the cancellation was the dissolution of the resolution. The creditors were currently announced that the creditors could declare their claims to the liquidation team within 45 days from the date of the announcement.
In the next step, how will the daily freshness deal with "behind you"? This newspaper will continue to pay attention. (Reporter Wang Jun)
[Editor in charge: Huang Hao]
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